MeUndiesReviews of meundies.com

I submitted my default address which was out dated (my bad, I know). Realized immediately, site says if the order is younger than 1 hour you can change it. I tried within 5 minutes after ordering to change it, the chat bot tells me it’s older than 1 hour. Whatever, I try to cancel it. They say it’s ALREADY shipped (mind you it’s been less than 5 minutes) so I CANT cancel it or get a refund. Their customer service is only prewritten chatbot prompts, meaning you can’t say anything other than “cool, ship it to the wrong place, thank you!”. This isn’t customer service, it’s a prewritten script to get you to stop bothering them.

I used to wear boxers. Then I saw a Shinesty ad and tried their mens underwear with their “ball hammocks” - I bought some and washed them many times, and was hooked on ball support. So , I saw a Me Undies ad. Had to try them. I have about six different brands of ball support underwear. Me Undies is one. So I ordered the Me Undies boxer briefs to try, with their “ball caddy” design, Fantastic. They fit snugger than Shinesty. Micro modal fabric is comfortable all year round. Washes great. They really snug up your jewels nicely. I bought the trunk version as well. Loved them so much I probably have twenty pair. I still wear Shinesty, but on any given day, I have one or the other on, and really like Me Undies fit, Their customer service has been great, and they shipped quickly to me each time. I’m in US. I just received 4 new pairs - new colors I like, I buy them. Have laundered them dozens of times by machine. Perfect. Have used them for a little over a year now. I have read a lot of the negative reviews here. I have had nothing but a great experience with them. My jewels have never felt more comfy. Play ball(s)!

Returns a nightmare and very costly if you are Canadian. Company signed me up to a membership. All I was doing was returning items that they sent. Returns go back to California. Because of how the USA tariffs work it cost me $60 in tariffs for a return! Plus $20 shipping. They sent me $266 in underwear that I didn't order. Told me how to return to get my money back. Cost me $80 to get back some of my money. Never again! My adult children love the product but told them to find an alternative.

My paypal had the wrong address and i noticed it immediately. I sent an email within minutes to have the problem fixed. They never responded and the order shipped anyways. They finally got back to me days later and said they cant change the address, but i can cancel. In the mean time ups charged me 16.99 four seperate times to change the address, only to be told today that they cant do it. Now I go to cancel the order and the AI on their website says they cant do it!!!! So now, near 100 dollars of product is being shipped to the wrong address and their was never a way to fix it. Absolute abysmal customer service.

Just ordered from them for the first time, unfortunately was sent the wrong item- usually this would dock a star but customer service was SO nice and helpful, replaced it immediately and the product is very high quality, comfy, and worth the money.

Got a first couple pair and was fantastic. Had a small mistake with the next set but contacted support and they were more than happy to help with everything!! The underwear is fantastic and have never felt uncomfortable. 10/10

Bait and Switch Practices Received Direct Email Advertising saying for today only get 2 day shipping free in Canada and the us. I make my Order within their "deal window" on the 21s of Dec. Get a response on the 22 at 9pm dated tomorrow as Dec 23 saying product will not be there until the 29th of Dec. Seems a bit more then 2 days. Oh and to top it all off. I was charged for the shipping......

I've been a MeUndies customer for years, and it honestly feels like the company has decided to squeeze every last penny out of customers while letting everything that made them special fall apart. First: the trunks. They changed both the material and the cut, and it’s noticeably worse. The fabric feels cheaper, the fit is off, and the overall quality just isn’t what it used to be. These used to be my go-to because they were insanely comfortable — now they feel like a completely different (and much lower-grade) product wearing the same label. Second: the website redesign. Canceling or even managing your subscription has become a full-on adventure. Nothing is intuitive, everything is buried, and the whole flow feels like it was redesigned specifically to make you give up halfway. It shouldn’t be harder to cancel underwear than a gym membership. Third: the pricing games. Prices are through the roof, and they’re clearly inflated for non-subscribers. Even with their “50% off Christmas sale,” the final price of trunks ends up being basically the same as the subscription — because you still get hit with shipping. So it’s not a real discount; it’s just marketing gymnastics. Overall, MeUndies feels like a company that decided to push every boundary to maximize profit at the expense of customer experience. They tightened the screws on pricing, cut corners on quality and fit, complicated cancellation, and weakened customer service. In the process, they lost the charm and loyalty that made people love the brand in the first place. A shame, honestly. I miss the old MeUndies.