meubon.comReviews of meubon.com

The customer service was abominable. No timely response to email. Impossible to get anyone on the phone. And when I did, the lone person answering phone screamed at me. All because I wanted to return the product in a timely fashion. They have given a new low standard to rudeness

We ordered a transport chair at the beginning of June with the understanding that it would be here mid June. By July it still wasn't here so I started contacting them. At first they were very polite saying that they had supply issues, they just restocked and it would ship the following week. I followed up then they said that it had shipped and I would receive a tracking number via email. Nothing. Now they don't even answer on the chat box or the phone. I'm afraid we've been scammed and have no idea how to get the $1500 bucks back. As if life isn't hard enough. UPDATE: right after posting this, I received a tracking number. The story keeps changing. The chair had supposedly already shipped. According to the tracking, it is shipping from Hong Kong today. I will update this post and even change my review to a positive one if the chair ever shows up. UPDATE #2 The chair actually showed up. I'll give them that. But they are NOT a US company and I had to pay a duty fee in addition to the $1500! By the time it got here from Hong Kong, the box was round from being rolled around and one piece was broken. So overall - I would not recommend this company to anyone.

THIS IS THE WORST COMPANY SCAM. I ordered a bipad machine on 5/24 and today is 7/3 and I still haven't received it, I should give them -0 stars but there is no such option, I hope they close this SHIT that calls itself a company.

I've paid Meubon (mayerwood retail llc) quite a lot of money for a wheelchair and I did not receive anything from them! This was purchased from Meubon.com with their name on the payment transaction via Paypal, but no communication and no delivery of my order! I've communicated with customerservice at meubon.com, but no response and no delivery... Purchase Date: 03 May 2025 and 18 June no feedback and no delivery. On the paypal payment, it shows Payment to: mayerwood retail llc customerservice@meub...

It's a real shame that I can't give this company zero stars. I ordered an oxygen concentrator for my father on May 18th. It was supposed to be delivered by May 27th. When I contacted them through both email and chat about when it would be delivered when the 27th had come and gone, I was told I could expect an email update the next day. This never happened and so I canceled the order. Only after I tried to cancel the order did I finally get a response to my email informing me that the product had shipped. I called them and told them I did not want the product and was told that I would receive an email with a return shipping label. It took another 5 days to receive the email with the shipping label and when I opened it I found that the shipping address was not the originating warehouse address but an individual in Maryland who apparently had also ordered the item. When I told Meubon through yet another email that this was unacceptable, incredibly I received a call from them within 20 minutes. The caller yelled at me and told me they could do whatever they wished, going so far as to say they could ship it to the moon if they wanted. When I told them a return entailed sending the package back to the sender and not forwarding it on, I was told that they could not accept returns. But I guess their new customer could? And with me as the shipper and not Meubon? I would recommend that this company be investigated and that no one ever orders from this incredibly shady company.

Wouldn't even give a star if there was an option, i should of checked more on reviews here adn fb all similiar experience. Front line agent is horrible customer service.Here is part of what i went through. I had placed an order, my family member past away about day after I placed orders. I called send and email to cancel my order. Person on the call said they canceled and will take 15 -22 days for refund. I never received response on email I sent nor email confirming the cancelation. 2 days later I received confirmation of my the order being shipped. I had tried to call again no answer until I finally did agent said not able to do anything wait until recieve package and call back for returning label, I asked if I can get returning label now since I do not want to call again and take for ever for response. He said it was an error and was not canceled they are unable to to send returning label because was shipping status. This company has 0 customer service as this representative yelling over what I was saying. He was most likely same person that did not cancel my order as it seems he is the only one that answers when i called again right after because he hanged up. I ask him nicely I wanted to speak with supervisor or some one else. His response I am the supervisor and none of your business if there some one else. He was really rude , uncontrollable of tone of voice and talking over me only wanted me to listen to him. With all honestly this has me feeling like this is a scam, waiting for the item but I hope I do get my refund as I spent over $1000. I am beyond disappointed on the lack of customer service as a supposedly supervisor, I heard what he had to say and I kept control and avoided to lower my standards of disrespect how I was being disrespected and treated. I hope there are more people in this business and quality control to that call was recorded of the level this representative actions were. He kept repeating same thing yelling over me as I was talking to him that i wanted to speak with someone else he stated "you dont understand my english", "I am the supervisor", called me a liar, and hanged up. I feel scammed and hope to get my full refund.

Horrible! Scam Company. Compré un tonometer por la cantidad de $1950.00 para mi mamá que está perdiendo la vista. Me enviaron el número de confirmación y nunca llevaron el paquete a FedEx. Pero Meubon me dicen que FedEx tiene el paquete cuando no es cierto. Please don’t buy from this company. Be aware is USA scam company.

I wish I could give this totally unprofessional company negative stars. I bought a transport wheelchair for my disabled father and it never showed up. I then tried to call the company and I was able to get ahold of who I assume is the owner. All he did was yell at me and call me a liar. He stated that I most certainly did receive the item and just want a refund, which is 100% false. I wish I would have seen all the horrible reviews before I wasted $700. Now that I have reported his company, he keeps calling and harassing me.