Metro BankReviews of metrobankpc.com

Wimbledon branch 27/09 10.15am staff are overfamiliar calling you mate and friend the manager said some people like it he then conceded it wasn’t very professional.I closed my account and went back to RBS.

Visited the Manchester branch hoping to open an account. Met with highly incompetent staff whom couldn’t keep their story consistent. 3 people providing explanations that went 3 ways. Waste of time!

No customer service, nobody answers the phones, nobody picks up on the chat box. Impossible to deal with

I tried to withdraw £200 from an ATM at morrisons but the atm retracted the money ira been now 2 weeks and still Metrobank haven't refunded my money they ylld me lady week in branch that they are waiting for the data from the ATM machine. Now my friend who is in the banking industry told me that thos retraction mechanism is automatic for security reasons and the money retracted is kept in a " recycle tray" together with the time date abd cardholders details which when checked the money is then automatically credited back to the cardholders account . So either Metro bank are not doing their job ad required by banking laws in investigating this or they simply don't care about customers thru Nedd investigating by the financial authorities and forced to comply with banking laws or be shut down

I had visited the bank to find payments made a while ago. There was no one there one cashier one customer. One person approached me to ask what is the issue. I said I have the papers here to confirm the payments are made. I noticed he was reluctant to help then he sat at a desk and I showed him papers. He started looking whilst he was looking there was couple of payments to confirm then he said you cannot pay anything today as our system is not working and I am watching the cashier carrying out transactions. The person did not want to help was very , rude arrogant and made false excuses. I have noticed the staff are very laid back and unwilling to help at any time you visit at some branches. Do these people realise if we did not bank in their branches they would not have jobs and the attitude to look down on members of public without knowing the facts and knowledge of individuals. .it seems no customer values are learnt.

I had a negative experience with Metro… I had a negative experience with Metro Bank recently. I applied for a loan from for £23,000, and although it was approved within an hour, they froze my account completely. This caused me to miss my direct debit and affected my credit score. Additionally, I was charged double for my house insurance due to the missed payment. The customer service at Metro Bank directed me to email them to resolve the issue. Overall, I feel frustrated and disappointed with the bank's service. I plan to switch my account as soon as I can, as my account has been blocked for over seven days, making it impossible to make purchases or receive money. I hope Metro Bank can improve their customer service and address these issues."

Been waiting for a mortgage decision from Metro for 11 weeks, now our broker can’t even get them to answer the phone. Apparently they have a 30 day queue back log to look at, and don’t bother to update our broker with progress. Gone elsewhere for our mortgage now, which was approved in days.

Metro bank is the only bank that does not cover for a disputed transaction. They are the only bank that does not protect their customers when making money transfer to stop the transfer if it to an incorrect account. All other bank have a strict system of having the name and account number matched before sending money across. Where as Metro does not. I will be cancelling all my and my families Metro bank accounts.