Metro BankReviews of metrobankpc.com

I opened an account for my children in the 'early days' that this bank opened at Holborn.It entices customers with its operations, moving away from the traditional banking system. I remember an article in a journal that actually summarised that other banks are watching to see how long Metro Bank can keep up the charade. Anyway, after Covid came and went, we seen that the 'welcome' perks have surely been eradicated. The opening hours of 7am - 7pm ( 6 days a week while Sun 9-4) have gone; the coin counting machine has gone; the card at the branch has gone; they no longer open on Sundays. They have removed all that made them competitive. So my sons now grown have moved their banking affairs to a bank that they feel is suitable to their needs. And since loyalty or perks have gone, it's who best serves that they would entrust their money.

So so so so bad. Holding my account and money and unable to get into it. Many visits to store and phone calls still unable to sort it. Worst experience with a bank of my life. Never use them

Poor service or maybe I should say crap ? When I opened account was told 7 days a week opening that’s stopped nearest one open on Saturday is Brighton but am now told can only pay in £250 a day in cash I have a business account so that’s no good to a business maybe they don’t was business accounts well I have just asked for mine to close as I find them to hard to deal with they don’t call back I would say anyone has been rude but I don’t think they know what is happening really can’t wait for my account to close now

Worst bank ever I suffered from fraud and the bank refused to refund the money saying that is a civil case Fraud police said is a clear case of fraud but metro bank is shit Avoid it

They don’t deserve one star but I can’t give them zero. They’ve blocked my account 2days before Christmas due to suspected fraud-I received a payment from my solicitor(inheritance) they blocked the account and requested evidence. I sent the evidence requested immediately. Still haven’t heard anything and I’m getting worried. I have no money and I’ve gone into minus in my other account. This is so frustrating because it shouldn’t have to take this long to confirm where the money came from. They need to be clearer with the time scale because having your account locked is putting me in a vulnerable position

Opened an online account with metro bank over a year ago. Three months ago the account was locked without reason and would not allow any transactions. Made several calls to unhelpful and rude staff who eventually forced me to travel over a hundred miles to a branch to get the account unlocked. The lady we saw at the branch did not even offer an apology so in disgust we closed our account. They clearly provide a higher interest rate to attract customers but make it very difficult to get your money out when you need it. Stay clear of this bank, you are better off with one offering a good customer service even if the interest rate is lower.

On arrival at Metro bank I was supported by a member of staff who seemed very uninterested and not welcoming. I was opening up a current account and she did not request a new card and pin as I never recieved one after 8days. I called Metro customer service and they said they would send a new card an pin out in 7 days. A week later went back to Branch to query these episodes, was met by staff who again was not welcoming and told again it will take another 7days for card no explanation as to what is wrong. Very unhappy with service.

I have been really happy with this bank for about 3yrs now. However, I tried to book a hotel room with Travelodge 14/11/2024 for my sons birthday. Payment left my account, but never reached Travelodge. Customer Service tell me they can't pull it back, even though it is sat in "pending". This is now 22/11/2024, As soon as this money is back, I'm closing the account. Especially after reading the similar reviews on here.