Metro BankReviews of metrobankpc.com

It takes 5 minutes just to convince the AI system they have in place to put you through to a human. CHATGPT it is not. The banking app is broken more than it's up and if you are trying to do anything from another country, forget it. Customer service staff are under-trained, don't know business terminology, probably under-paid and could care less mostly. It is a shambles of a bank. Rank amateurs.

Been with this bank for my business for years and ever year it just gets worse. Everything everyone is saying in the reviews is correct. I have 2 personal accounts and 2 business accounts with them. I am only have the business accounts as I still have loans with them but as soon as they are paid off In will be closing them. I have had Starling accounts for my businesses for the last 6 years and they are far better. Put your money with them you won't regret it. I applied for an overdraft with Metro Bank in 2019, I am still waiting on an answer, terrible service terrible bank now which is a shame as when I joined they were really good. There online service is terrible. I regularly get blocked from my account for no reason and even trying to add new payees is an issue. I would steer well clear and use another bank.

This is the worst ever bank iv dealt with, I opened an account for my son when he was 11 or 12 his had his own card but apparently its joint with me so when I go onto the app his account comes up, trying to set Apple Pay up and my god what a nightmare!!! Because they have my old number I was told to go into the branch which I did to then be told no they have the correct number , so we called up and the man over the phone passed by the verification code notification as it still come up with the wrong number.. card was unblocked on Apple Pay but when he went to use it as the shop it didn’t work as the lady in the shop had already sent out a new card…! Got the new card then tried to set up Apple Pay again ( this is so he can buy lunch for school) so called them again and was told he didn’t pass security questions and had to go to the branch ( security question being my old number) he doesn’t even no his own number!!! So as the wrong number is on the account they can’t send a code etc honestly so bloody frustrating..!!!! All I want to do is set up Apple Pay what 12 year old is going to remember any security answers or they customer number! I would sooooo avoid this bank I have no trouble with Barclays etc who can sort issues out on the phone!!! Metro should be shut down they cards are so thin that they don’t even work half the time

Terrible customer service. Reading Agent & Store Manager NEVER answer their phones Nor reply to VM messages. Complaints to Cust Svc DO NOT get answered. IT INCAPABLE of deleting ONE name in User Lists and Mandates AFTER 7 Months of repeated calls. DO NOT do business with them as you WILL regret it!

The worst bank I have ever used for business. Inefficient, long wait times, poor customer service and lack of care. They have left me in multiple bad situations and scenarios. Stick with the main banks like HSBC, Nationwide etc. don’t waste your time. Iv since got a new business account with HSBC, it’s easy to use, easy to get help, fast and efficient.

Rubbish clueless lazy staff at Metro bank at Fulham Bdway station. It seems that all they are interested in selling are the security boxes at inflated prices. Instead of being helpful, they are negative and off putting. When I got tired of waiting for a reprint of One statement- whilst he was dawdling on the back of a chair; (he took about 10 mins); and when I said I would pick it up before they close; on my way back to the station; he said it was ready, and handed it to me! They are a total waste of space.

I have been a customer for 8 years My bajk card expired and I ordered a new one. This has been a process that has taken over 1 year. I still do not have a bank card so I cant use the account how i want to. Multiple phone calls- I don't live near a branch. Customer service is terrible, no resolution, get palmed off to other people. Get told that an IT ticket will be raised and we will send a card out. It has been over 1 year amd this still isn't sorted. Customer service team doesn't seem to know what they are talking about and very poor English which means they use the wring words and give wrong information to customers. Have asked Multiple times to speak to a manager, told I will get a call back and never do. 1 year no bank card replacement They keep saying "because your card was lost/stolen, we can't issue a card" MY CARD WAS NEVER LOST OR STOLEN- IT EXPIRED. Everytime I ring to chase this card, I get told different information. It's frustrating as I have to explain the whole situation again. Worst bank ever, don't join if you want to have questions answered by people who know what they are talking about.

Last time visited Metro bankat Clapham junction, they told us prove off address. today we visited with all documents they needed. they told us we don't give for people don't speak English, what is this called R?we ask them to show or give us their policy saying bank card not allowed non english speakers, but not have it.