Metro BankReviews of metrobankpc.com

the customer service is awful they block my account suddenly without any notice and reason. and they did not answer why they blocked.

Absolute nightmare trying to get hold of money from a matured bond. Numerous phone calls over 2 weeks and they simply don't do what they say they will do. Seems so consistent that it might well be their policy.

Metro bank wasted 6 months and £800 trying to set up a mortgage. We lost 2 properties thanks to Metrobank who constantly undervalue houses. Why do they bother offering mortgages. I can only think it is to get £400 valuation fees. Complete waste of time, will never look at this bank for anything financial.

Been with them 10 years! Had terrible 2 weeks with them , will never recommend them again, if u have an account with them , close it quicky n move on, they are a bunch of crooks . Terrible

Opened my business account on the first day after that I put a application for BBLS they wasted 5 weeks of mine kept asking for same paperwork which were sent few times. I was told lies from there telephone management, after 5 weeks the loan got declined now there is no one who is given loan to new customers. I did contact CEO MR DANIEL Furmarkin, he was a waste of time also my advise is don't go with this bank there Customer service is so bad it takes over 45min to 1 hour to talk about any issues, Now I am taking this case to FCO Please don't waste your time with metro

I wouldnt go near metro bank if my life depended on it, they messed me up so badly and ruined my lively hood, but will give no explanation at all, I have tried very hard to get answers, but nobody talks to me. Please stay away, go to a more reputable bank.

Absolute nightmare ! I have been with this bank since 2014, I can take no more of what has to be the worst customer service ever! I have made several complaints to Craig Donaldson (CEO) and won every complaint yet nothing changes ! The internet banking is a joke slightest problem you get locked out, 14 diget security numbers, get it wrong then your blocked,(how they expect the elderly to bank with them is inconceivable) then you have to go the through the painful experience of trying to get through the customer service. Clearly customer service staff aren't chosen for their telephone manner, recruited from “ Chavs Recruitment” . Every time I speak to a representative I get a different story, not one member will give you the same information. Yet Metro Bank are obviously aware of customer service issues but do nothing about it. Incompetence is an understatement I’m now switching to the nationwide . Avoid this bank at all costs !!

absolutely disgusted with the customer service. First I go into the store to set up my online/app banking they take my card do the needful but fail to inform me that my card has expired then when I log on to the app it does not allow me to transfer money from my account to another account that belongs to me and then when I call customer services the guy Deepraj tell me conflicting things about error messages till I request to speak to a manager I am still on hold call since 18:48 time is now 19:10 and all I have the pleasure of listening to some random music. losing patience with this I am going to close my account. They should be ashamed of calling themselves a Bank. Crap Bank