Metro BankReviews of metrobankpc.com

As ratesetter is now part of metro bank my experiences with metrobank are dishonesty, greed and find them overall to be disingenuous. Namely taking a provision fund which was funded by peer to peer lenders, kicking said peer to peer lenders off the platform and giving the provision fund to Metrobank.

Card blocked withno explanation - been on the phone now for three hours being passed to one department to another. I have no money for food and at home sick with covid 19. No managers bothered to pick up the phone- customer service say I need to go in the bank to sort it out. so I am off to infect all the staff in the bank. What a great Bank - roll on when I dont need to ever deal with them again

Not very Happy On the occasions I want to withdraw sums of money in excess of 3K I get questioned. Its almost that I am being asked to give approval to the teller what I want to do woth my money. I have also asked in the past to increase the amount i can withdraw on the ATM card. This was also declined.

My fathers online bank account was blocked before christmas 2020 and my father gave metrobank all the right security details which they asked him and as he is in Portugal and he cannot travel to the UK because of the lock down and because of Covid19 and they refuse still to unblock his account and today they promised that they would ring back 3 hours later to unblock his account and we have not received any calls from metrobank and so my father is strandes with no money because he doesnt have access to his money

ABSOLUTELY SHOCKING! I have had a current account with Metro bank for 4 years now and have always been a fan until now. I tried making a transfer to another account which did not go through. My account has now been frozen completely without any notice or contact explaining why with no access whatsoever to my money. Everytime I call I am told it is the head office that has frozen it and no one is available to speak to. I have been waiting for a call back for 2 days now.

Hi I am in India at the moment and I have an account with this bank for last 8 years during Covid 19 I had to be in India for last 2 months I did not had so much of balance in my account and my card was expired and I was calling every week to know what’s happening that I am using my card and was declined no response from the bank I didn’t had so much of balance as I have spent in calling from India so rude staff I will suggest if any body having account overseas do not open account with this bank it is not a bank they are thieves not helping anyone I repeatedly say do not trust this bank untrusted bank I will make sure once I am there back I am not going to leave this bank to sue them Not thank full to rude staff

I have been a customer of this bank since it opened and a advocate of it advising many people to join at as I work as a student advisor in Cambridge. It is unbelievable how far down hill it has become and now at the bottom of the barrel. Not following up important requests and not responding to complaints. Even the Bank in Cambridge not following up complaints when you take time off work to physically go in to find out what is happening. Customer service abominable and fraud department a law unto themselves - they lie and even though calls are recorded - no-one is bothered to look or listen to listen to resolve any issues. Please think carefully before banking here. It all seems good until you have an issue. Not so much the revolution bank - now the reversal bank of all promises to customers. Can’t wait until my finances mature so I can close down my last account - they just don't care anymore. Good ridden to bad rubbish

ABSOLUTELY UNBELIEVABLE Over six times I have reported the same problem to Metro Bank. On the fifth time the person investigating the complaint asked me to contact him, I did, no one could find him so I asked for a call back, no call back. After two weeks I contacted them again and they said please give us your number, which I did on every occasion. Tell us a day and time to contact you, which I did and we will ring you. I waited and waited and waited NO CALL, exactly the same as before. I think the Omnisman is the next stop, good luck to him they probably won't respond to him!