Metro BankReviews of metrobankpc.com

Worse bank I have ever had the misfortune to deal with. Customer service is non existent and having to constantly chase and consistently coming across a brick wall. The bank does not meet its own standards and obligations. This has caused my family and I untold stress. Currently referring to financial ombudsman as they are effectively refusing to engage with us and blocking access to my mother's money.

Eamon Turna. Review 6 weeks ago. Five stars. This person ADMITS TO WORKING AT METRO!!!!

I have just received a text message saying my bank account has been blocked for security reasons. Tomorrow I have to pay an important bill, I can't find any reason why it should be a security issue and the customer service is closed (should be available 24/7 but it's Sunday and they haven't been picking up the phone since this morning).

If I could give no stars I would. On June 12th 2021 we were scammed through Google Pay, something people should be aware of, Google will not refund and will not take responsibility for the unauthorised Google payment. Metro bank sent us an SMS warning that suspicious activity had been detected on our bank account. In effect GPay were drawing our funds to pay an unauthorised transaction from our Metro Bank account. Guess what happened!!!! you wouldn't believe it, Metro Bank after advising us of the suspicious activity went ahead and paid Google allocating the payment to pending, never to be seen again. After many weeks and correspondence, trying to recover the funds from the unauthorised transaction Metro Bank have washed their hands of the problem with no explanation. They don't deserve to be a bona fide bank. Metro branches look immaculate but underneath the glitz, we find it difficult to understand how Metro Bank can operate in the way they do without some recourse to its customer base.

I am still waiting for a reply re what i have to do to get a written reply to my many emails following up on my complaint in March???????? Metro failed to act on receipt of my ISA transfer form in Dec 2020 until after many chase up calla I got my funds end Feb. Missing out on about £7k profit I had made in same period on my existing ISA Stocks and Shares account in same period with IG. My complaints have never been properly addressed and my complaints re the complaint handling process got nowhere. I have many emails to show that Metrobank has shown absolutely no care for being a people bank in my case and I advise everyone not to touch Metrobank with a bargepole. Yours in disgust Susan Reed

Metro Bank Plc should not have a banking licence. Appalling that the Bank of England and the Prudential Regulation Authority have not yet shut down this bank to protect the public. Withdraw your money whilst you still can. When problems arise, superficial smiles are replaced with dishonest, borderline psycho behaviour by staff who are clearly not up to the job. Malicious staff especially delight in freezing bank accounts without notice or reason, denying customers access to the money they entrusted Metro Bank to hold. DO NOT TRUST METRO BANK WITH YOUR MONEY.

One of the worst bank in the uk, makes life hard for one I would not recommend this bank to anyone, made a biggest mistake opening my account here will be closing it ASAP stay away if your time and life is precious

I am still in the process of trying to set up a business account with Metro Bank. The customer service and quality of the processes have been the worst I have ever seen in my life. I used to work in finance and I've seen it all. I have been repeatedly asked for the same information and have spent 5.5 hours and counting trying to get this account set up. The staff are, for the most part, polite but clueless, and do not take responsibility for the abject failure of their customer service - they seem so accustomed to and nonchalant about receiving negative feedback it's bizarre. Whilst a lot of them are friendly it is run by people who are not up to it and cannot themselves navigate the backward processes Metro Bank has in place e.g. filling in a paper form, in-branch, for the Metro Bank bod to then manually enter that data onto the system straight after, with 50% accuracy etc. Time = 2 hours. I am only setting up an account with them because I have to for a funding reason. AVOID THEM, AVOID THEM, AVOID THEM.