Metro BankReviews of metrobankpc.com

By far the worst app I have ever used . Works maybe 10% of the time . Cant pay my lads wages on time . Bad for business .

Thanks to everyone who posted reviews. Both the good and bad reviews have been very helpful. The telephone banking service in my experience is shockingly awful. I very rarely manage to get any issues resolved over the phone -even straightforward requests like today when I tried to establish whether a routine direct debit had been paid. More seriously I had a faulty debit card that needed replacing urgently just before going on holiday and they were no help at all. Any queries I try to resolve over the phone are typically very poorly done. The very long waits before you can speak to customer service I put down to the impact of Covid 19 on staff numbers but once you get through to a staff member my experience is hard-faced incompetence. By contrast I echo what other reviewers have said about in-branch service. It is usually very good indeed and sometimes excellent.Most issues are resolved swiftly and with good humour. I use the Liverpool St Branch in London but I don't want to have to keep going into the branch to resolve every routine little quibble.Given the problems I've personally experienced I no longer trust them to use as my main bank. It's very easy to open a bank account elsewhere why put myself through the stress of sticking with a bad one. I certainly wouldn't do online banking with them by choice While I don't have plans to actually close my account ; they offer fee free withdrawals if you like to holiday in the EU, I will be moving my everyday banking to another bank. Occasional holiday banking is all they are good for. "When people show you who they are believe them" said Maya Angelou. Telephone and online banking at Metrobank are currently best described as 'rubbish' If these things matter to you bank elsewhere.

my acount got blocked and when ever i ohoned the nunber to unblock it i was met with being on hold for over an hour. i go go into the store to get them to unblock my card but apparently they cant do that in store and have to be put on hold aswell this is greatly making me debate changing banks

Worst customer service ever

Super bad costumer service, haven't reached anyone on the phone even waiting 1 hour. 3 world country system

I’m going to leave my bank card in a pub Friday night and hopefully it will get into the wrong hands. I genuinely hope metro bank goes under. It would be worth losing £10 to see that. I hope they all lose their jobs they don’t deserve them.

Unnecessary delays caused by the worst customer (dis)service experience ever. Shoddy, shoddy, shoddy...

I was scammed by an online merchant imitating official government website. I didn’t receive anything but a fake passenger locator form with wrong name hours after my flight. I raised concerns with the customer services as I thought it was a genuine government website and they stated they need bank details to verify my ID but no charge was declared. Many passengers fell victim and issued successful chargeback with their banks. Not Metro Bank which took the side of online fraudsters. Needless to say the website doesn’t even exist as it has been removed by Greek authorities. I received a letter from Lauren Tipping from Metro Bank “respectfully suggesting” me to go to the merchant direct. This despite several unanswered emails which they have on record but haven’t read. I’ve tried to call Metro bank and was transferred from one clueless adviser to another for over 1 hour and 20 minutes. Total shambles. Regardless of the outcome I’m going to close my account with them. This is no longer serious bank with competent staff.