Metro BankReviews of metrobankpc.com

When I first opened this account back in 2014, Metro were brilliant. I originally opened it because of the free cash withdrawals anywhere in Europe but their system and customer service were also excellent. Unfortunately, they have, over the last year become absolutely woeful. There have been many serious problems but worst of all, I have been unable to send money to payees using online banking for the last 10 months. Constant errors mean I have to phone the bank every time I need to transfer money. 4 times they have raised an IT issue, promised a call back to resolve, then nothing and the call has been classed as resolved and closed. One advisor told me I must be using the browser wrong because there is no issue their end. When I advised her that I was a cyber security analyst, with a master’s in computer science (which is actually true), she hung up, actually put the phone down. Clearly she knew full well she was talking nonsense. Add this to not being able to move money between my current and savings account, again requiring a phone call each time, this is appalling service from a bank marketed as online. I have now transferred my Metro account to First Direct who, so far, have been absolutely superb. It’s a real shame because Metro was a great bank but, I can’t see them staying in business another five years so get out while you can, and they take your money with them.

Worst banking app ever. Every night they show my balance wrong. They show cleared payments on statement but those cleared payments also show as pending still so it takes your current balance to lower than it actually is. I wouldn’t trust this bank if I needed access to my own money over night. Never seen such a poor system.

Hi everyone, If you provide services for someone in UK and get paid from abroad into metro bank account it will be the biggest mistake you ever make, metro bank will not clear the payment into your account metro bank will ask you for lots off pepper why you received this payment and it will take weeks to resolve the problem please stay away from this crazy stupid bank, go Bank with NatWest, Barclays , RBS you will never have this problem ! This metrobank das not deserve one ⭐️ but I was forced to give one to right this Review

The advertisement suggests that a bank account can open in 10 minutes. It took me 7 days, and 7 visits to the bank for setting up an account. Then, they blocked my card in the middle of the day, and their fraud detection service has an sms address that does not receive smses, but asks you to send them a Y or an N for whether a particular transaction was done by you. They then gave me a number to call, where I talked to some customer representative from the fraud department. I gave them my details CORRECTLY, but the did not unblock my card. They asked me to visit their branch again. Imagine if this would have happened when I was abroad. Extremely unreliable and extremely dangerous situation it puts you through in case you have only one bank account you rely on.

One of the worst Banking experience. I wish i could give minus ➖ 10 🌟

Rang Metro Bank head Office yesterday to obtain an exchange rate for TL (Turkish Lira). Head office confirmed the rate for me to Buy is 19.4946 TL to £1. Transferred phone call to Local Branch who also confirmed the same Buy Rate 19.4946 TL to £1. I confirmed I would be in the Branch this morning to obtain said Turkish Lira. Today I arrived and was told by the cashier that the Buy rate is 16.0748 to £1 and was told that money exchanges fluctuate overnight. Now this would be a -17.54% drop, hardly likely when M&S, Post Office, Sainsbury Buy Rate today is exactly the same as yesterday i.e. 18.635. I explained that I confirmed the rate with a colleague yesterday but they conceded that do not register incoming calls. Yet again I have been thwarted by Metro Bank incompetence. My wife is absolutely correct "Why do you keep Banking with these dullards when they have given you inaccurate information numerous times?" Learned my final lesson today, will be transferring to another provider forthwith. - 0 Stars and would never recommend them to anyone.

Bad experience with banking with metro I can’t excess or purchase online with verification so many numbers they give you and I sill can’t access the account information online I hope they shut down in the near future horrible customer service Mohammed Ahmed 😡😠☹️

They do not answer the telephone when calling customer services. On hold for so long, I gave up. Clearly, they consider that their time is more important than their customers' time.