Metro BankReviews of metrobankpc.com

Rubbish app everytime I try to transfer money it tells me the same message something went wrong banks ok but well behind others app wise

Very lazy staff, behave like couldn’t bother at all😞

MY CARD DOES NOT WORK. THEY BLOKED FOR NOTHING, EVEN 5 POUNDS COULD NOT RETIRE. I AM IN HIGHYCOMBE BANK. THEY SAID THEY BLOCKED THE CARD UNUSUAL TRANSACTION. I GAVE NUMBER CARD TO A HOTEL IN SPAIN TO PAY, THEY DENIED. THIS TERRIBLE BANK MADE MY LIFE MISERABLE. I CAME FROM LOUDWATER TO GET MY MONEY BACK. THIS BANK MADE ME LOOSE MY TIME. SOME MONTHS AGO THEY REPAIR THE CARD. I TOLD A LADY I WILL RETIRE THE MONEY. SHE DID NOT CARE. WHO OWNS THESE HORRIBLE BANK? IT IS Rubish

Customer service has no idea what's going on. The app doesn't work properly. Reduced the call centre hours. Can't access my money when I need to because their systems don't work. I don't have anything positive to say about my experience with Metrobank. I think it's time to switch, I can't see this bank lasting much longer. All my friends have jumped ship. I would NOT recommend banking with this mob. You've been warned.

This bank is the joker of the banking world and this week I’ve had the worst experience I’ve ever had with any business in my entire life, shocked at the almost non existent customer care, I’ve spoken to 25 members of staff over a 5 day period, spent 11 hours on the phone, sent multiple emails with no reply, been promised a phone call by a manager within 24hrs and 48hrs later I’m still waiting, if Billy Smart had a bank then this would be it!!! AVOID THESE GUYS LIKE THE PLAGUE, THEY WILL FREEZE YOUR MONEY UNJUSTLY AND JUST KEEP YOU AND YOUR FAMILY WITHOUT YOUR MONEY 💰

Do not use this bank under any circumstances. Money disappearing from my account. Then taking transactions twice and claiming it wasn't there fault. Then putting phone down. This bank should not be trusted with anyones money under any circumstances. Dangerous and scary how there allowed to operate Looks like i will be taking them to court

This bank are theves i cancelled a standing order as the account the monny was going to had been closed A week later the money still comes out my account not Evan in pending its been took out my account so I ring the other account holder to see if it had been sent to there new account no so I ring metro thay say monny should be back within 2 days so I waited and nothing the other account holder had nothing so I waited 11 days just to make shour and I ring the bank again and thay say thay need to investigate as thay don't know we're the monnys gone and thay can't give me a time frame so in other words thay have take it and don't want to put it back don't use these no mater what stay away

I rang this bank to tell them a scammer asking for £3000 had given me an account number to pay the money into a metro bank sort code - well the number they give you for reporting fraud on their website site is only a general number with 5 options non actually related to fraud , after waiting 29 mins someone answers the phone and puts me through to the supposed fraud line after 20 mins someone answers and says this is the plastic fraud line and she puts me on hold for 20 mins till I get through to the non plastic fraud line he then says he’s not part of the fraud team but he will pass them a message - WHAT A SHAMBLES after more than an hour wasted that’s the best he can do so I ask for a reference number so I can make a complaint but of course he can’t do that because I don’t have an account with them - all I was trying to do was warn them that a scammer had an account set up at their bank - I really don’t think they are interested in helping people avoiding being scammed - a shocking bank basically