Metro Van Lines LLCMetro Vanlines specializes in long distance moving & storage. Whether your move is small or large we will accommodate your needs. Allow our network of industry leading highly experienced long-distance moving teams to provide the highest quality of service in the industry.
Metro Van Lines LLC (metro-vanlines.com) has 40 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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40 approved reviews, newest moderated first
MB
SCAM. This is a bait and switch company. Told me it would cost me $2600 to move and then head another company show up demanding $6000 at the last minute the day of the move. Then when they delivered my furnature. The TV was broken and boxes were missing. This company showed up in a horse trailer with my stuff!!! Then when I filed a claim they only offered me $60. Don't let this happen to you! I am contacting a lawyer.
Amba J.
I wish I could give them 0 or negative stars. I got scammed by these guys. Paid a deposit of $694 and no one showed up. Calling and texting and emailing to no avail.
Response from Metro Van Lines LLCMar 12, 2023
Good Afternoon Jody. we have spoke in regards to your move and have recently rescheduled your pick up dates. All of our pick ups are scheduled in a window period of time and I do apologize that they did not show on the first day of you pick up window but were coming on the second date. You had to leave town so we rescheduled your dates for when you would be available. If you do have any questions or concerns please contact our Customer Service Department @ 866-201-3292 for further assistance.
Patty S.
Scammers! Bait and switch. First off they are not movers but brokers. They demand payment by ACH, cash or postal money order - you can't fight back that way. Scheduled them for a move - price went up $900 and when I call to find out why I get the runaround, no one calls me back. They took an UNAUTHORIZED ach payment from my account. FRAUD! DO NOT USE THESE PEOPLE! In response to the reply. I DID NOT AUTHORIZE THE SECOND PAYMENT! You executed fraud and I am pursuing it.
Response from Metro Van Lines LLCMar 7, 2023
We want to apologize to you Patty that you feel this way about our company. Any moving company that you will contract all take the same methods of payment for pick up and delivery. which is cash, postal money or cashiers check. The ACH payments that were drafted from your account were authorized by you and the other person list on your signed contract. We have all of our customers sign ACH authorization forms for the deposit payments. So they were indeed authorized and have also been refunded to you from your bank. Also to explain the price increase when you add more volume or more space to your reservation the price would increase. The reason we do a Quality Assurance follow up call is so that we have your inventory correct prior to your pick up so there are no surprises once the drivers arrive. And yes we are brokers and it is listed clearly on your contract right above where you sign and agree. We do not try and hide the fact that we are a broker. Again we want to send our apologies to you and how this made you feel.
Joe S.
Was extremely satisfied with the promptness and service provided. I had a last second move for a job opportunity out of state (had to be there within two weeks) and got ahold of Metro Vanlines. They were very prompt and transparent of exactly what was to be expected of me and exactly what I should expect from the movers. I would definitely use metro van-lines again and recommend them to anyone moving out of state.
Response from Metro Van Lines LLCMar 7, 2023
Thank you Joe for your kind words!! I'm happy we were able to provide the service you were looking for.
Brittany C.
Thank GOD I dodged a bullet & last minute decided to look this company up before paying any money. The sale guy being extremely pushy for me to immediately pay a deposit of $800.. he was SO pushy.. I explained in the beginning of the call that I couldn’t do anything today, that my move is urgent but I’m waiting on my tax refund to do anything, that I can pay the deposit as soon as I get my refund & id need to be moved out within 3 days of my taxes hitting. This guy asked me for my bank information, wanted my account & routing number where my refund would be going.. that was a HUGE red flag. My husband was listening in & right when he asked for that he searched the name of the company & this all came up, review after review of people being scammed & their money being taken just to either not receive the service at all, or for the estimate to change AFTER a huge deposit was paid. He actually had me on hold when we saw all that & I just hung up, found a local company that can move me 1300 miles for almost half the price of metro. Metro first said it’d be $3200 something but that they gave me a $700 discount making it $2500.. the company I’ve found in commerce city, are moving me for $1500. I don’t have much I have to take, it’s actually below minimum, so they didn’t need to charge me for all this extra stuff metro wanted to charge me for.. after I found this other company, metro kept calling me from their Florida number, 4 times & I didn’t answer, they used a fake number to call me from a Colorado number, when they’re in Florida, I told the guy we found all the reviews & im no longer interested, & hung up.. not even 5 minutes later another guy calls me, again, from a Colorado number & he wanted to argue lol. He asked me about the reviews so I pulled them up, read part of the first 3.. he said “that’s out of how many reviews? We can’t please everyone” I said, well there’s many more saying the same thing & it’s not about pleasing everyone it’s about y’all scam everyone. I said there’s currently 29 reviews on this site alone & 52% of those are 1 star reviews, all saying y’all scammed them. & for y’all to want my bank numbers?!? That’s crazy. & I asked him to stop calling me, again, he laughed & said “I’ll call back as soon as you hang up & then I’ll call again & again.” I said “thank god I’ve been recording this. Can’t wait to post it.” & hung up. He hasn’t called yet but I just started making this right after I hung up.
Brent B.
TRUST ME PLEASE PLEASE PLEASE. Metro Van Lines LLC in Hollywood, Florida are scammers. DO NOT USE THIS COMPANY - THEY SCAMMED ME OUT OF $1000. TRUST ME PLEASE PLEASE PLEASE. They are a broker that sends un licensed SCAM movers like "Movers and Packers Relocation Specialist" to do your move. You will pay twice the rate you are told and be lucky if you get your stuff delivered EVER. See Facebook page "Victims of Movers and Packers Relocation Specialists, AMM Trucking, & More" for the horror stories of dealing with the Companies associated with Metro Van Lines LLC out of Hollywood, Florida.
Ashley R.
Metro Van lines LLC ain’t it. So, my bf took over the moving part of our giant relocation 2,000 miles away. Boy, did we dodge a bullet. After searching for movers on Google he got connected with Metro Van lines(Hollywood, FL). They seemed reputable (good reviews, BBB score, etc.) However, they only provide a quote. They then contracted our move with another company, called Movers and Packets Relocation Specialist - the worst! We don’t know this until they arrive, days late, with one guy in a Budget box truck w/no license plates. He video records everything in our house and then says it will be double the original quote. We look up his company on BBB, it has an F rating and not licensed to move jack… the comments are horrible. The Google search also produce several active lawsuits and a FB group for victims. It’s a scam! We told the guy to beat it and lost the deposit and we were lucky ones. Be careful out there!
Morgan
DO NOT use this company!!!!!! Like most others are saying this is a big scam with the worst communication. They pressure you to commit without notifying you that they are THIRD PARTY MOVERS and you will not even be doing directly through them! Ben is a liar and pusher as I am sure all other representatives for this company are. They failed to let me know so many details of my move and assured me my stuff would be here in 7-10 business days. It is 2 MONTHS later and I have not received my stuff and am still being asked to pay double what I am quoted. My belongings sat in storage for a month without me being notified. The receptionist is the most rude woman I have ever spoken to on the phone. Very very disappointed and warning to all before committing to this pos company. Just because they quote you a low rate they are lying, you will most likely get scammed into paying more and that’s how they get you. I don’t want anyone else to have to experience what I have been. Good luck and warning to stay away from METRO VAN LINES at all costs. Oh & notice that all the reviews from September 7th are 5 star and every other one for the most part is 1 star with a similar situation???? Someone from their company wrote those reviews with the corniest titles. You guys are awful and should be ashamed of the “work” you are putting out into the world. Wouldn’t you rather go home happy knowing you helped people instead of lying and scamming others to get your quick money????