A crypto wallet & gateway to blockchain apps.Start exploring blockchain applications in seconds. Trusted by over 30 million users worldwide. Buy, store, send, and swap tokens.Available as a browser extension and as a mobile app; MetaMask equips you with a key vault, secure login, token wallet, and token exchange—everything you need to manage your digital assets.
MetaMask (metamask.io) has 627 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
Also known as
metamask.io
Website
metamask.io
Category
Internet & Software
Location
New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 48% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Vorsicht!!!!
Am 23.Mai kam die letzte Info ,dass alles transparent und zügig bearbeitet wird . Am Dienstag teilte mir die Beraterin mit , dass sie die Zusicherung hat ,dass ausstehende Überweisungen bis zum Wochenende freigegeben werden.
Ich werde sicher Sterne ergänzen , wenn doch noch Geld überwiesen wird😏
Es passiert nichts .
Nie wieder !!!!!
Response from MetaMaskJun 9, 2025
Das klingt wirklich verdächtig. Transaktionen auf Blockchains sind öffentlich zugänglich. Ausstehende Transaktionen können Sie im Block-Explorer einsehen (z. B. https://etherscan.io für Ethereum).
Kontaktieren Sie unseren Helpdesk über das Drei-Punkte-Menü (oder das Zahnradsymbol in der mobilen App) > Support. Oder online: https://support.MetaMask.io > „Gespräch starten“. Der Bot stellt Ihnen einige Fragen, um Sie an das richtige Support-Team weiterzuleiten.
PO
Paolo O.
MetaMask
I sedicenti operatori che gestiscono la piattaforma non sono assolutamenti padroni nè della struttura nè dell'organizzazione e non vigilano sull'intromissione di utenti terzi che agisco con il suo nome e la sua immagine.
The so-called operators who manage the platform are absolutely not owners of the structure or the organization and do not monitor the interference of third-party users who act with their name and image.
Los llamados operadores que gestionan la plataforma no son en absoluto propietarios de la estructura ni de la organización y no controlan la interferencia de terceros usuarios que actúan con su nombre e imagen.
Les soi-disant opérateurs qui gèrent la plateforme ne sont absolument pas propriétaires de la structure ou de l'organisation et ne surveillent pas l'interférence des utilisateurs tiers qui agissent avec leur nom et leur image.
Response from MetaMaskJun 9, 2025
MetaMask is opensource software produced by ConsenSys Software inc. Metamask is a way to access your accounts on public blockchains like Ethereum and Solana. Blockchains are decentralized protocols, thus anyone can deploy code on them; even scammers.
We go to great lengths to help protect our users from scams, but much like a physical wallet we cant control how people use them.
If you have been scammed, or would like to chat with the team directly, you can reach out to our helpdesk: https://support.MetaMask.io > 'Start a Conversation' button. The bot will ask a few questions to help get you to the right team in support.
RB
Russ “BigMotoXer” L.
First off I'm an experienced crypto…
First off I'm an experienced crypto practitioner, I've used metamask for years on end because that was the #1 option at the time... As other wallets were developed I continue to use metamask out of habit and familiarity. But here's the truth, finally being honest with myself= metamask wallet is super slow and super glitchy, it will bog down or glitch during a critical and important transaction. You cannot use Solana you cannot use Bitcoin or dogecoin, or xrp... Honestly it is for ethereum. Yes you can add other networks like polygon and avalanche etc, but if you are in crypto and want to use multiple block chains and you want to have support and you want a fluid navigable app then look at other hot wallets and stay away from metamask. I'm using Trustwallet now and I am amazed more and more every day at how good this app is. Stay away from Best Wallet as well there's some criminal s*** going on inside and around that wallet/company.
P.S. are you metamask die-hards in here talking like you're so wise and experienced and the reason people don't like metamask is because they're not wise and not experienced, well, I believe you're the one that needs to open your mind and expand your opportunities a little more. Don't be scared homie there are other wallets that are better then metamask, you can do it.
Response from MetaMaskJun 9, 2025
Non-EVM support is possible. Solana natively, others through a feature called Snaps. But i hear what you're saying.
Appreciate the time you took to leave your thoughts and will be sharing them with the team.
Would love to get some more details how you're using MetaMask so we can understand what's causing the issues you're running into. https://support.MetaMask.io > 'Start a Conversation' button. The bot will ask a few questions to get you routed to the right team in support..
ES
Estefani Sedano M.
Fraude metamask
Buenos dias!
Hace un tiempo realize una inversion. Del qual los beneficios de esta fueron enviados a la aplicacion Metamask.
Cuando se tuvieron que enviar a la cuenta pertinente de recibimiento.
Nunca llegaron.
Son unos ladrones i. Estafadores.
Te aporto el numero de
Factura 776339951 para que lo puedas comprobar tu mismo.
37000€ se envolsaron sin remordimiento ninguno.
Ya que e hecho las investigaciones pertinentes y el dinero se
Perdio cuando entro en METAMASK.
Response from MetaMaskJun 9, 2025
Usamos varios proveedores de pago en todo el mundo, pero no parece un ID de transacción de ellos ni uno en cadena con el que esté familiarizado.
Contacte con nuestro servicio de asistencia para que podamos revisar la situación: https://support.MetaMask.io > botón "Iniciar una conversación". El bot le hará algunas preguntas y luego le conectará.
AD
Adrian
Don't use what you don't understand.
All of you crying its a scam, should not be in crypto, you just jumped into this with high ego thinking you understand how it works.
metamask is a tool if you misuse it how is it metamasks fault? its an excellent app for people that know how to use it.
Response from MetaMaskJun 9, 2025
I feel like crypto became popular before it was ready for prime time. The tech can be rather complex, and the potential security pitfalls deep.
Sounds like you've got a pretty good handle on it. But JIC you ever need a hand or have questions; we love to share our knowledge and experience: https://support.MetaMask.io > 'Start a Conversation' button. The bot will ask a few questions to help get you routed to the right team in support.
Theres also the community forums (https://community.metamask.io) or Discord (https://discord.gg/consensys) - Please dont post any personal details like a wallet address or txn hash. (support chat is better for those conversations)
DA
Danil
My Review of MetaMask Support
My Review of MetaMask Support: Negligence and Shifting Responsibility
I want to express my extreme disappointment with MetaMask's support team. My 500 USDC was stolen due to a vulnerability in your system—a token approval I signed 40 days ago. Yet:
I never authorized this specific transfer.
The transaction didn’t even appear in my history (which is odd for a "transparent" blockchain).
Support refused to acknowledge the issue, simply stating, "This isn’t a bank" and "It’s all on you."
Where MetaMask Is at Fault
Unclear Approvals Without Warnings
Why was a single approval from 40 days ago enough for a scammer to steal my USDC at any time?
On exchanges (like Binance), every withdrawal requires two-factor authentication. Why don’t you have even basic security measures?
Support’s Inaction
Instead of helping, they repeated 10 times that "transactions are irreversible."
No one said: "Yes, this is a problem, and we’re working on a fix." Instead, it was just: "It’s your fault for trusting scammers."
Profiting from Fees While Ignoring Security
MetaMask earns fees from transactions but doesn’t invest in user protection.
Why is there no automatic screening for suspicious approvals? Why can’t you add per-transaction confirmations?
What MetaMask Needs to Do
Fix the Approval System
Make approvals time-limited (e.g., valid for only 24 hours).
Require confirmation for every transfer, even if an approval exists.
Improve Customer Support
Don’t just say "Report it to the police"—actually help track scammers.
Create a compensation fund for hack victims (if you take fees, you should take responsibility for risks).
Be Honest with Users
If MetaMask doesn’t guarantee security, this should be stated in bold letters during setup.
Final Thoughts
I lost $500 because of a flaw in MetaMask’s security, and support just shrugged and told me to "be more careful." If you don’t want to be the next victim, think twice before storing money here.
MetaMask, it’s time to take responsibility for your platform.
Response from MetaMaskMay 22, 2025
A few things to note, blockchains are public networks, Metamask is a tool for accessing your accounts on those blockchain networks. Metamask doesn't collect gas fees. (Network validators do)
Token approvals are authorizations you have to sign for a dapp to have the permissions specified in that approval.
Metamask is routinely audited for security, and is widely considered the most secure wallet in crypto (https://MetaMask.io/security) but we can't control what users do with their wallet. There are a number of systems in place to help prevent scams, but we can't prevent everything users try to do with their wallet.
A well educated user is one of the best forms of security available. https://support.metamask.io/stay-safe/safety-in-web3/basic-safety-and-security-tips-for-metamask/
SI
SAG ICH DIR N.
BETRUG....FINGER WEG!!!
BETRUG....FINGER WEG!!!
Response from MetaMaskMay 22, 2025
Bitte wenden Sie sich an den Support, damit wir Einzelheiten darüber erfahren, was schief läuft. support.metamask.io > Starten Sie eine Unterhaltung
DE
Dogor E.
I was a victim of phishing
I was a victim of phishing, thieves, scammers and crooks stole €200 from me, plus a lot of my personal information!