tcgking
refund system suck
i booked a coaching like 2 months ago and asked for a refund cuz the coach wasnt responding. talked to support and two agents told me to contact the coach directly. i told them the coach still wasnt replying and it’s been a week but they wanted me to wait 2 more days!!! i’m giving this 3 stars only bc maki was the only one who agreed to refund me right away and didnt make me wait, but honestly i wanna give this 1 star cause the policy and the whole process suck.
Response from metafy.ggSep 30, 2025
Hi, this is Mela! I’m really sorry this ended up being such a hassle for you. To clarify, the 2-day wait is only meant for situations where the Partner hasn’t been contacted yet. If your session isn’t scheduled and they’re not replying, we refund right away. That should’ve been done for you and we clearly dropped the ball here. I couldn’t find your account under this username, but if you email me at [email protected], I’ll take a closer look and make sure we get this sorted for you.



