Ruth B.
Beware of business practices
Ordered their protein powder to try when I started the program. I have since had some medical issues (not from the product), I can no longer use animal protein products, but unbeknown to me they made it an automatic shipment. I told the agent I would try the product, did not request the auto shipment. I never expected more to come, no email indicating a shipment was going to be sent out etc. When I noticed the charge on my card, I called immediately but was told it had been processed, I would have to ship the product back at my own expense. I find this to be poor business practice not informing of an up coming shipment, let alone make it an automatic shipment to begin without my authorization. Apologies from the company won’t cover the cost of shipping the item back. Just beware of their business practices!!!
Response from Metabolic LivingJun 1, 2023
Thank you for taking the time to share your experience with us. While we always strive to provide great customer service, we can see we missed the mark here. We appreciate you taking the time to share your feedback with us, and I've escalated this to our team.




