Shana W.
Disappointing Experience
I went to purchase the device on the Shop app and was redirected directly to the site. Once on the site it was suggested that you would get a discount if you download the app. On the app it asks for your personal information and CLEARLY ADVERTISES a discount if the items are purchased through the app. At checkout I applied the code that is all over the app just to receive an "invalid" message. This gives the impression that you are being lured in to receive emails and texts for marketing... but the promised and stated discount is not available, DESPITE IT CLEARLY SAYING IT IS on the app. While its disappointing, it was a waste of time, and it gives an unnecessary negative experience as a first time user. I didn't go looking for a discount... it was suggested to me... so why not simply remove it from advertising a discount if it won't be honored? **UPDATE** I have an email out to confirm the status of my order. At first glance it appears my review may have led to the cancelation of my entire order. Which is odd since my feedback was solicited and I gave an honest review of my personal experience. I never asked for an actual refund (a price adjustment as suggested in the response would've definitely been fine) and while I would like to receive the item that I ordered, I understand if their chosen resolution is to refund the entire order. I appreciate the prompt response either way.
Response from Mesotherapy StoreAug 31, 2026
Hi Shana, We are deeply sorry to hear about your experience. Our team is always committed to rectifying any issues that arise, whether technical or human error. Before leaving a negative review, we always encourage our customers to reach out to us directly through any of our available contact channels. Although our customer service center is closed on Sundays, our team is active Monday through Friday, from 9:30 AM to 5:30 PM EST, to answer questions and resolve any problems. Whenever you reach out to us via email, WhatsApp, or text, rest assured that we will work quickly to solve the issue. After reviewing our app and the automatic discount code system, we confirmed that we are currently experiencing a technical glitch. To make things right, we are processing a 10% refund of your order directly to Affirm, your chosen payment method. You will receive a notification via email shortly confirming this refund. We hope this resolution provides peace of mind and allows you to reconsider the 1-star review left on our profile. Thank you for your patience, and we sincerely apologize for the inconvenience. Best regards, Customer Service Team