Mesotherapy StoreReviews of mesotherapystore.com

Response from Mesotherapy StoreMay 28, 2025

Hi Sofia, Thank you for your feedback, and we truly understand your frustration. Please note that before placing the order, we clearly state on our checkout page that our company requires 2 to 3 business days to process and ship orders. Also, it's important to consider that the weekend following your purchase included a long holiday weekend (Memorial Day), during which both our warehouse and the USPS postal service were closed on Monday. Your order is already on its way, and as of today—7 days after you placed it, but only 4 business days later—we are still within the normal shipping time frame outlined in our policy. We sincerely apologize for any inconvenience and thank you for your patience and understanding. If you need further assistance or tracking updates, feel free to reach out to us anytime. Best regards, Customer Support

Response from Mesotherapy StoreMar 29, 2025

Dear Lorraine, Thank you for your message and for bringing this to our attention. We completely understand your frustration, and we sincerely apologize for the inconvenience caused. This situation sometimes occurs when multiple orders are placed at the same time across the six online stores we manage. In rare cases, our inventory system doesn’t sync quickly enough, which allows orders to go through for items that have just sold out. Please understand that this is something that can happen with any company, especially when stock runs out quickly. When this occurs, we cancel the order to avoid delays and immediately issue a refund. We truly regret that this was your experience, and we always encourage our customers to check for alternative products that may be excellent replacements for the one that was out of stock. Our team is always happy to help with suggestions. Thank you again for your feedback — it helps us improve. We hope to have the chance to serve you better in the future. Warm regards, Customer Service Team Mesotherapy Store

Response from Mesotherapy StoreFeb 17, 2025

Hello, Lilly We appreciate your feedback and understand your concern. However, we’re unsure why you chose to purchase from us knowing the price at which we offer the item. If you are familiar with Korean vendors that sell it for 75% less, it might have been a better option for you. We believe it’s always best to buy from the source you feel most comfortable with rather than purchasing and leaving a negative review when you were already aware of the cost. Nonetheless, thank you for shopping with us. We appreciate your time. Best regards,

Response from Mesotherapy StoreJul 9, 2024

Carol Dear Carol, Thank you for your feedback. We're sorry to hear about the difficulties you experienced while placing your order. Our technical team is currently addressing these issues to improve our website's functionality. If you encounter any further problems or if you believe the order was placed multiple times, please contact our customer service team for assistance. We apologize for any inconvenience caused and appreciate your patience. Best regards, Mesotherapy Store

Response from Mesotherapy StoreAug 18, 2023

Fatima. Entendemos su descontento. Lo que no entendemos es que despues de haber hecho varias ordenes en nuestra tienda, nunca nos haya dejado un buen review. Pero si tuvo el tiempo para dejarnos esta resena con el primer error que cometimos y el cual usted nos dejo saber por email y al cual se le contesto deciendole que le ibamos a enviar el producto que por error nuestra bodega de envios no coloco en su orden. Gracias de todos modos por su interes en seguir comprando los productos que comercializamos.

Response from Mesotherapy StoreJun 6, 2023

Gloria Entendemos su descontento. Nuestra compania utiliza el servicio postal para los envios y la informacion de seguimiento a las entragas la obtenemos de la pagina del USPS. De acuerdo a esa informacion su compra fue entregada. Si nostros no recibimos una llamada, email o meseje de texto dejandonos saber que la informacion del tracking del servicio postal no es correcta, nosotros no tenemos manera de saber que usted no recibio su compra.

Response from Mesotherapy StoreMay 14, 2023

Thank you for taking time to give us your feedback. We understand your discontent. Regarding the vials that you received broken, that could have been solved just by letting us know. In this way, we would have sent you the broken vials that you received at no cost. Referring to the second objection that you mention, keep in mind the products sold by our company are for professional use. Different mesotherapy techniques on the market can be used, such as cavitation, electroporation, and ultrasound, with devices such as dampen, smartpen, or even intradermal injection, depending on the license of the person who is going to perform the treatment. We do not have a licensed esthetician; we only sell the products and do not give, suggest, recommend, or assist in their application protocols. The information we share about the products is provided to us by the manufacturers; Basically, it's all about the ingredients and protocols they can use. Suppose you do not know the application of mesotherapy. In that case, we highly recommend seeking advice from a licensed beautician, since this person, having knowledge of the area to be treated and the problem to be corrected, can suggest an effective protocol for your needs, with an appropriate product, the number of sessions, and the amount of product to apply in each session.

Response from Mesotherapy StoreFeb 4, 2023

Edwin We are sorry to hear that. We do not understand why you did not contact us to let us know the conditions in which you received your purchase. We are aware of this from the review that you left us. Our company is always ready to solve any problem. With a simple call or an email, you would have let us know what happened, and we would gladly have sent you the broken vials or refunded the money corresponding to the broken vials. But you'd instead make things more difficult for yourself and us by going straight to the reviews. Please note that we have no control over the postal service's handling of packages after they leave our office. We try to protect shipments so that this does not happen, but such accidents can happen, and as we say, we are willing to solve things so that our customers are happy with our service.