MERSEAReviews of mersea.com

Bought 2 Catalina sweaters and took them on vacation. Both pilled —after a few wears— looked terrible! I wrote Mersea and they don’t respond. I wrote. And wrote and wrote. Finally they asked me to send a photo. I did. Crickets. I wrote and wrote and wrote. I kid you not—months of me peppering them they finally sent me a label to send the sweaters back. I did. Weeks and weeks go by. Nothing. I email and email. Finally they say they’ll refund my money. They refund half? (These are expensive sweaters). I write. They say —oops! Finally get the full refund. Nightmare.

I received a gift - the receipt was for a sweater, I received a tee shirt. Customer service sent me a return label and said they would send out the correct gift that day. I returned the tee that day, and they received it within 3 days, (I tracked the return). After 10 days I called them to find out where the sweater was. They couldn’t confirm it was ever sent out, so they sent me another. When I received it, it came with a sample of a room scent. The sample was broken and the liquid scent doused the package and the sweater. I will not return again as the customer service is flaky and it’s already been over a month since I “received a gift”. I I would not ever order from this company. Oh, and it is very expensive for the quality of the product I received.

I was not impressed with the quality of the items I ordered - one top had small pin size holes after one washing. Return process was difficult - I was instructed to return two items in one package by customer service - even though I paid for two return labels. Company then refused to refund my second item - saying that refund was linked to the return label. I am still awaiting my refund although both items were returned and USPS tracking shows package was received. Beware.

I ordered xl but you sent the wrong size. (sm) I gave it to my daughter.