customer
Poor quality and poor service
Cheap knock off of a Dandy Hoody. Described as oversized so ordered a small. Would have been oversized on a child but mot a size small adult. They are not a UK based company but they use the .co.uk website address across their website giving the impression from UK. Goods come from China, delivery takes ages. Lack of tracking and very slow to respond to emails. Was offered a partial refund which I had to chase. Poor customer service and poor quality clothing.
Response from MerryreindeersJun 20, 2025
Dear Customer, Thank you for taking the time to leave a review. However, it seems the product or order you mentioned may not be associated with our store—perhaps there was a mix-up. If possible, we kindly ask that you consider updating or removing the review to avoid confusion for other customers. We’re still happy to assist you with any other concerns. Thank you for your understanding and cooperation!