MerryreindeersReviews of merryreindeers.com

I originally posted a negative review due to costumer service issues. After posting my review, customer service contacted me and fixed the issue. Therefore I updated my review to reflect my newest experience with them.

My daughter and her husband got matching jammies from merry reindeers for Christmas 2024. They said they were super soft and comfy. I’m excited to have been able to get some jammies for their new little baby to match them for 2025!

The quality is excellent—even the kids’ sets are well-made with no loose threads or smells. Our three kids absolutely loved them and wanted to wear them every night. That’s how you know it’s a winner!

A total scam - avoid at all costs. Sells counterfit goods and ignores all messages trying to resolve. It was a while ago now but I ordered a hoodie for my daughter for Christmas - supposedly a Pink Palm Puff - clearly not.....she was so disappointed and I spent a lot of money on it and have since been trying to rectify but no success. Don't make the same mistake I did.

Title: Scam – No Delivery, No Refund, No Customer Service! I placed an order (#1104) with Merry Reindeers on 18th November 2024, expecting my item to be delivered in time for Christmas. However, despite their tracking claim, I never received my parcel! I have contacted their customer service multiple times since December 2024, and they have been completely unhelpful—ignoring my refund request and insisting that the order was delivered, despite me never receiving it. Under the Consumer Rights Act 2015, I am entitled to a full refund when goods are not received. Merry Reindeers’ refusal to provide a refund or a proper resolution is unacceptable and legally questionable. I have now issued a final legal demand and will escalate this case to Trading Standards, my bank for a chargeback, and the Small Claims Court if necessary. This company cannot be trusted—avoid at all costs! If you have had a similar experience, report them and consider legal action. #Scam #Avoid #NoRefund #TerribleService

AVOID FAKE GOODS SHIT COMPANY. DANDY SWEATSHIRTS ARE FAKE FAKE FAKE CRAP. RETURNED GOODS NO REFUND NO RESPONSE FROM EMAILS. ABSOLUTE FAKE CRAP SCAMMERS.

We ordered Christmas pjs for the whole family the beginning of December 2024. It’s now February 2025 and I still haven’t received them. I messaged customer and they said they would look into it the beginning of January 2025 and never heard back.

UPDATE: 7 months after I posted my review I received a reply, but no resolution to my inquiry. Please stay away. Purchased matching Christmas pajamas and they did not fit. The 12-18 months measured at 18-24 months. I've been reaching out to customer service for months trying to return them and they do not respond. If you choose to buy from a China based company, be prepared to not receive a response and just go direct with your bank to get your money back. Save yourself the hassle