MerrellReviews of merrell.com

Return issues.... UPS returned my merrell return parcel to me. Twice !!!I didn’t expect that . Parcel is address correctly, 3 invoices attached to the exterior of the parcel,as instructions. Parcel returned. I emailed Merrell with my problem. Merrell have been very responsive, responding within 24 hrs and have advised me of away forward. Hopefully problem solved. Praise where praise is due. UPs on the other hand, not so happy with

Circa 2 jaar geleden had ik via een retailer een Merrell wandelschoenen die ik voornamelijk alleen zomers gebruik. nu had ik een probleem bij de contrefort van de schoen en liep mijn hiel steeds open. ik had mijn klacht in 1e instantie rechtstreeks bij Merrell ingediend maar deze stuurde mij terug naar de retailer, van de retailer kreeg ik een zeer vreemde en onacceptabele uitleg, waarna ik mijn lacht en antwoord van de retailer maar weer voorgelegd aan Merrell. na wat over een weer gemaild te hebben kan ik alleen maar mijn complimenten geven op de manier hoe Merrell (John) mijn klacht naar volle tevredenheid heeft afgewerkt. een merk wat ieder geval achter zijn producten staat en klachten serieus neemt en ook naar oplossingen zoekt, nogmaals mijn complimenten.

Best shoes ever bought brill

Without a doubt, these are by far, the single greatest pair of shoes I've ever had in my life! Every year I buy a pair of shoes/boots to get me through winter, Most are in pretty bad shape when the following November rolls around. Don't get me wrong, I spend big money and wear them everyday at work where I am on my feet eight to ten hours. My feet have bone spurs and are very painful when I finally hop into bed after a tough day. But these shoe/boots are not only the most comfortable things I've ever placed on my feet; they show very little wear! Nothing, nothing has ever worked as well as this product. I can't wait to get another pair but I'm not sure if that will ever happen!

A pair of Merrell shoes were given to me as a Christmas Gift 2019, which had failed along the sole / upper joint just before Christmas 2020 (so just a year old). I took photos and contacted Merrell UK customer services. No quibble and rapidly dealt with - A replacement pair were offered which have arrived. Very impressed with the service and speed of action in these hard times.

SAV au top et service commercial réactif. MERRELL a pris en charge mon litige avec un de leur revendeur(IRUN) de manière très pro pour une solution rapide. Fidèle client je recommande..

Outstanding after sales service. I had a pair of Moab GTX walking shoes which began to split within 12 months. I reported this to Merrell (after the warranty had expired) along with supporting photos purely as a bit of a moan about quality. They apologised and offered me a replacement pair of shoes of my choice up to a specified value. This was way over my expectations. Admittedly the quality of the shoes was a bit disappointing but I cannot fault the customer service.

Love my Merrell Moabs low hiking shoes. The most comfortable hiking shoes I've owned. Use them hiking less rugged terrain (I use high tops for rugged stuff) plus daily around town , all Year long for several years until last Dec. when I bought Merrell winter sneakers. Love them too. Now waiting for my new Moab 2 ventilators to arrive as I finally wore out the originals.