MerrellReviews of merrell.com

Achat d'une paire de chaussures 155 euro, qui s'abîme en utilisation normale au bout de quelques mois. La paire est retournée à MERREL qui accepte le remboursement de l'achat (j'ai le mail d'acceptation). Mais malgré mes relances, aucun remboursement effectué. Cette société est malhonnête. J'ai transmis à la répression des Fraudes pour non-respect d'un engagement commercial. Achat en ligne à fuir.

The soles on my Merrell's dry rotted. I had them longer than a year so no warranty. I offered to pay for the fixing of them but the Merrell customer representative said unfortunately because I live in Florida and did not wear them much, the soles do tend to dry rot and there was nothing they could do to help it. Mind you, I paid around $250 for these boots. Never again.

Visiblement le numéro de suivi de la livraison ne correspond pas à ma commande car il indique livré alors que je n'ai rien reçu, et la poste me dit que la livraison effectuée n'est pas mon adresse. Aux vues des commentaires sur ce site, j'ai peine à croire que je vais recevoir mes chaussures, que je comptais utiliser pour des randos au Cap vert la semaine prochaine :(. Site Merrell à éviter absolument

⭐☆☆☆☆ Very disappointing experience with Merrell. I ordered shoes specifically for a holiday, but the parcel was never delivered. As a result, I was forced to wear an old pair instead, which completely defeated the purpose of the purchase. While I have been issued a refund, the only goodwill offered was a 10% discount code for a future purchase, which I do not feel is appropriate given the inconvenience and failed delivery. Overall, poor communication and an unsatisfactory resolution. I expected far better from a brand like Merrell.

De meest slechte wandelschoen die ik ooit al had. Na 9 maanden waren de naden volledig losgekomen.

Achat Black Friday le 1er décembre. Pointure incorrecte, échange impossible sur le site. SAV uniquement par e-mail, réponse après plus d’une semaine. Retour effectué, colis reçu mais aucun remboursement ni suivi. Pointure désormais indisponible. Conclusion : site peu fiable, achat en ligne à éviter.

Extremely poor quality. Merrell hiking boots are not cheap yet the quality of their boots are extremely cheap. I have a pair of lightly used hiking boots that came apart. If the sale is over a year merrell does nothing anything. For boots that are close to 200.00 one should get quality and years of wear. Neither will happen with merrell.

I bought a brand new pair of Merrell Tempo Exp Mid shoes purchased brand new from the Merrell store at DFO South Wharf. The shoes were professionally fitted in-store and felt comfortable at the time of purchase. However, when I used them during my trip to Japan at Tokyo on 28–31 December 2025, the shoes caused severe blisters on multiple toes on both feet, along with significant swelling and pain. Given that these issues occurred during normal, intended use of the product (walking while travelling), the shoes are clearly not fit for purpose. This is extremely disappointing, particularly as I chose Merrell specifically for comfort and reliability during travel. I did not expect a brand-new Merrell shoe to cause injury after such minimal use. I had to purchase a brand new pair of shoes in Japan due to this and had to get treatment for my injuries. Upon returning to Australia, I approached the DFO South Wharf Merrell store on Friday night, where I was advised to contact Merrell’s web customer care team instead. A week plus now and no response from online customer care. This shows how much they stand by their product or care about their customers.