MerrellReviews of merrell.com

I ordered a gift card for my daughter, an E Card. Other companies have sent them within a few hours of receiving the order. This did not happen with Merrell. I tired to call them -continual busty signal. I looked for an email address - none on their website. I tried the chat - got one person after waiting 15 minutes. She assured me that I would receive it within 48 hours, emailed. That would have been yesterday. Tried calling again. Busy signal. Tried to chat. No one available. Of course, they were quick to put me on their e newsletter - I've received 4 emails from them about that, but no card. The charge has already cleared my bank. I am furious, frustrated and ready to do whatever I can to get my money back. I'll never "gift" this company again. Their lack of response tells me their customer service is overly busy, which also tells me their service is abysmal. Which I already know, and hopefully, now you do, too. Update: I was finally able to get the gift card info using messenger on their Facebook page. The gift card info was never sent to me via email. I sent the info to my daughter, she ordered her shoes. I hope they fit, I'd hate for her to have to deal with their customer service....

Ordered a pair of Grey/Black shoes on 5/19. Called on 5/20 to tell them that the order they had on my emial was colored "lichen" and wanted to change to grey/black like I ordered. Stayed on hold 25 minutes before someone answered the phone to inform me that I could not change the color once ordered. I told them to just cancel the order since it clearly states that the order has not shipped yet. I was told that they couldn't cancel the order because it was "too far along in the warehouse" to cancel. Ill just have wait to get the shoes, take them back to UPS and ship them back and be charged $5 for return fee. They are going to get some money, some way, somehow. Never again will I buy anything from Merrell in my entire life. One of the worst customer service experience Ive ever experienced.

I ordered a pair of shoes in early April, was charged for them. Checked the status and order was never shipped.I emailed customer service twice, received no response, called numerous times and was unable to reach anyone. Finally I did and was informed item was not available. Rep. said I would receive a credit on my account. Never did. Emailed again and a Rep said "sorry for the confusion", account should be credited today(that was last week), I still have not received a credit but constantly receive promo ads from Merrell on my FB page and other resources. Poor response time and customer service follow thru. I will not order with Merrell ever again.

What terrible customer service. I spent $95 on a pair of nice, good looking shoes but unfortunately ordered a half size too small. I filled out an inquiry and it took them 8 days to respond. Forget reaching them by phone or even the online chat. I’m so frustrated I totally regret involving my money with this company. My problem remains unresolved. Pathetic.

Merrell Chameleon Gortex boots started leaking badly after 8 months light dog walking. Very poor for £130 boots. Return policy only lasts 30 days which shows u how much confidence they have in them. AVOID.

Piece came off bottom after the first day of wearing them Second pair I've had will never buy again

EDIT: turns out the squeaky wheel does get the grease. Shoes acquired, contact established, though I get the feeling they wouldn’t have reached out without me publicly complaining. The shoes are great, sizing is consistent and comfortable. Just order from a third party vendor.

Do not purchase direct from Merrell, they are substantially cheaper from other retail agents