MerrellReviews of merrell.com

Bought a pair of snow boots for my 7 year old granddaughter. Boots seemed good but after a few months the stitching started to come out at the side and eventually a hole opened up . I emailed Merrells highlighting problem but they did not respond. Still no response to a second email. A couple of months use at that cost is not very good and as clearly they are not interested in problems so be careful buying from them as customer service is clearly not high on the agenda!

Wore these shoes 26 times and the glue seperated on the inside of the shoe. Merrell said sorry they will not do anything to help me. I only spent $125.00 for a pair of what I thought was a good shoe. NO WAY! Please do not waste your hard earned money like I did.

Bought a pair of Merrel hiking shoes they developed a hole in them after only 8 weeks. Merrell customer service would not replace them. If you have no receipt they tell you to get lost. Who keeps the receipt for there shoes after 8 weeks? Especially when you pay for what is "supposed" to be a quality shoe

I have a heavy duty pair of Merrell hiking boots that I have only worn a few times. I put them on the other day and the sole completely disintegrated under my foot. Contacted Merrell and they said they could not help as this is not a defect, really what is a defect then? I see from the reviews here that most people think there products are poorly made.

Poor quality boots, not waterproof My first pair of Merrell and probably my last. Bought these to replace some old Hi Tek (which at £35 were awesome) comfortable fit and no rubbing at all but that is where the compliments end. Worn them 4 times now and they are not waterproof at all despite being gore tex . Both boots leak in at the toe, the right foot is the worst leaving my feet cold and wet. The sole has an awful grip too. Slipped and fell on mud then snow hurting myself and have lost confidence in these. The Mrs got some berghaus boots same price £91 and her feet stayed dry when mine were wet and she hasn't slipped once. A waste of money. Customer service also do not reply to emails.

Purchased pair boots for my wife at xmas wrong size, so I ordered another which they sent out by UPS within days. The returns is useless the site is not working and they give some excuse of leaving the EU strange they can take your money and deliver But not except returns. Copy of there email below, I would not buy online Dear Mark, Thank you for your email and call yesterday. As previously mentioned, this service is currently unavailable. Due to the covid situation, the border had to close between the UK and mainland Europe and UPS had to temporarily suspend their Standard service (which is what is being used for your return parcels) The situation is slowly getting back to normal, but UPS is dealing with a huge backlog and in the meantime, no returns will be processed as they also need to prepare for Brexit. This should however be back up and running after the 4th of January and our E-commerce team has put a message up, which will be updated as the situation evolves with UPS. I would advise visiting our website from next week, as you should be able to create your return then. Thank you for your patience. Kind Regards, Customer Service Advisor - EMEA Consumer Relations

very poor quality and not worth even half the price . Failure with the lace hooks and eyes , cheap manufacture and material quality . Buying Merrell will not happen again in our household .

Very poor quality, both boots split along the sides after around only 3 months of light wear. Have had much better boots for half the price. Avoid unless you want wet feet.