MerrellReviews of merrell.com

I am completely disappointed in the fact that Merrell doesn't stand behind their product for longer than 12 months. These shoes have been worn maybe 20 times over the years that I have owned them and didn't last. I can't imagine how long they would have lasted if I would have actually put them to the test everyday. I will never buy another pair of your shoes in my life. You can see from the tread on the bottom that they haven't even been broken in yet. Terrible product and even worse customer service that doesn't stand behind their product. SAVE YOUR MONEY AND BUY ARC'TERYX. They last a lot longer and stand behind their product.

Ordered shoes 13 March - delivery date 18 March. Still not received 23 March and no update on UPS site. Have emailed Merrell customer services twice for an update and no response. Just want my money back now.

Stay away from Merrell products. Ended up with wet socks when these boots are supposed to be waterproof. Here's their response "Our assessment indicates that your product is not eligible for replacement as it did not contain a manufacturing defect". So having Merrell "waterproof" boots that cause socks to be wet is not a defect. Got it.

I've owned merrell boots for many years. The last two pair I bought are falling apart. Very disappointed.

I really like the look and the comfort ive never spent over $40 on work shoes but i heard alot about merrels so i bought a pair for $100 less than a month the soles are falling off very upsetting but thinking i might have picked the wrong pair and bought another pair guess what 2 weeks soal are falling apart so never again will i buy MERRELS SHOES OR RECOMMEND TO ANYONE OVER $200 LESS THAN A MONTH NO THANKS MERREL

Merrell Shoes with VIBRAM soles are sold as hiking shoes. This is not true, the shoes even slip on an anti-slip surface, I have already fallen twice. It is very dangerous to wear them in the rain.

Bought some thermo crossover ‘waterproof’ walking shoes 7 months ago, and the quality is very poor, the laces are threadbare and the shoes are unrecognisable, and ready for the bin. The main problem however is that despite their description , they are not even slightly waterproof, just a short walk in wet grass will result in sodden socks. Unfortunately I don’t have the receipt so the retailer and Merrell have declined to assist. I will never buy a Merrell product again

I would strongly recommend not buying from Merrell at the moment. Their returns policy seems good as returns are free with UPS. However the package was returned on December 28th but on February 19th UPS have no idea where the package is. There seems little chance of me getting my money back.