MerrellReviews of merrell.com

Leider haben die Schuhe nicht gepasst so das ich sie zurücksenden mußte. Die Retoure ist lt. UPS vor 2,5 Wochen bei Merrell eingegangen. Eine Erstattung ist bisher nicht erfolgt. Merrell antwortet nicht auf meine EMail, auch ist die Hotline nicht erreichbar. 6 setzen. Ich hoffe das ich mein Geld noch wiedersehe.

Be absolutely sure before buying anything on sale from their outlet stores. No returns even though it says 30 days on the receipt. Customer service …. forget it, non existent.

Just bought these shoes and wore them for 4 days and they are already falling apart.

For 2 days I have been trying online to order a pair of men's Alpine Sneakers which are being advertised on sale at $71.95. (07-6 & 7-2021) I select color and size and go to check out.....basket shows my order at product list price of $90 plus tax.....then website freezes up. Same frustration no matter what I try. This is not my first problem trying to buy/exchange/return Merrell products. I believe I am wearing my last Merrell purchase. Tried to chat.....several times link not functioning....Finally hooked up. Told to call in by phone and start all over to place my order. David Bagnard

I called the Merrell phone number and found out that we CANNOT exchange the shoes that my wife ordered unless we go with the same model. She didn't feel that that model would work for her and wanted to order a different model. Shipping was free coming to us but not free sending it back unless she wanted the same model in a different size. We WON'T be ordering from Merrell.com again. We can get free shipping from other vendors both ways. On top of that your phone representative was not friendly at all!

Don't buy! This company was recommended and I bought 2 pairs of boots and walking sandals. They were very comfortable but in less than a year, both sets of boots let in water and the sandals came unstitched. Expensive and poor quality.

I wore Merrell hikers and trail runners off and on for many years. "During the pandemic" it was extremely difficult to reach them (......answering emails or chats from a remote worksite is not a known mode of transmission........) and only after weeks did I get a response.....one that didn't answer my clear question. Today I tried to find customer support, but the chat options on their site didn't work at all and there were no email options. I'll use other companies who can be clear about whether their shoes are made anywhere but China.

I am 71 years old and have travelled the world for most of my life, visiting some 30 countries and always in my Merrell hiking boots. The first time I have ever had a problem with a pair of Merrell’s has really been quite a rude awakening when a company that manufactures such great shoes can have such poor customer service. I will certainly post wherever possible my experience with Merrell when a manufacturing defect rendered the shoes useless and Merrell did nothing to rectify the problem.