MerrellReviews of merrell.com

I ordered Merrell 10 W in April 26 after wearing in the house I figured it was mislabeled. It is actually 11W. My heal pops out. It is not usable. They refuse to accept my return after two weeks from purchase. Clearly wrong size sent. My house is all wood and tile. They say it is worn. Yes inside rhe house. This is it i just lost over $100. Never again. I highly recomend to stay away from Merrell. I never had any problem like this with Brooks, KEEN, AMAZON, .Zapos, Asicx

Have been wearing merrell trainers for about 20 years with no problem until recently. I the last year I bought a pair and our puppy chewed the toe of one so I ordered same shoe different colour. These are the worst shoes I have bought the original ones used for dog walking sole completely detached, 2nd pair partly detached. And the laces will not stay tied up even if doubled, they appear to be plastic and don't grip. I have tripped over twice on undone laces. Phoned them and mentioned laces not up to standard. Am now in contact again about soles. You may expect problems with cheap shoes but not with what used to be high cost quality ones

En menos de un año ya se me rompieron por arriba las zapatillas, tambien se supone que son con goretex y se me moja el pie por dentro y lo mas gracioso es que no se me mojan por donde esta roto si no por otra parte. Les escribi a atención al cliente y 2 años después sigo esperando a que me respondan. No voy a volver a comprarme zapatillas goretex nunca de esa marca. Me contestaron dandome un vale del 30% :)aun asi no pienso comorar mas esta marca

I purchased a pair of Merrell shoes and experienced a clear product defect within the warranty period. Before the 1-year deadline, I returned the product to the authorized retailer for inspection. Despite this, my claim was rejected without a satisfactory explanation. The issue is not only the defect itself, but also the lack of proper customer support and accountability. A product at this price point should not fail so quickly. I provided the product within the required timeframe, yet the process was handled in a dismissive and unhelpful manner. I am extremely disappointed with both the product quality and after-sales service. If this issue is not resolved, I will escalate the matter through official consumer protection channels.

i love merrell shoes but normally get them from different shops but this time I decided to go direct and I wish I hadn't.... two pairs of Moab slides nice shoes didn't fit so the issues came with their free return service via evri which due to my location I'm unable to use. I then had the joy of trying to make contact via their live chat. I was issued another label for the royal mail packed the shoes up including the evri slip for the parcel and off the items go....... sometime later the items still haven't been recieved back I then chase it again via live chat to be told the address label I've been given isnt the right address for returns and no idea where my return has gone! wonderful I won't be buying directly with merrell again.

Le colis n'est jamais arivé

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Agility Peak 5s, worn moderately - no major hikes in them - over 8 months. Both shoes have failed. Still within warranty but Merrel are exptremely slow at responding to queries. I have been emailing for a month now.