MerrellReviews of merrell.com

Crap customer service, defective low quality product : not the company they used to be. Merrell refused to honor the purchase price of my defective boots. They were the 2nd pair of such boots I had ever bought as I was so happy with the 1st pair. I live in central Canada where temperatures reach -40ﾟC and was very happy with how my $230 boots performed so bought a second pair. They ended up being defective coming apart all across the bottom seam within one season of purchase. Merrell agreed to honor my claim by allowing me to choose a new product. I waited until the fall of that year for their winter boot line. As they did not have any styles to my liking, I chose a different product that had a much lower retail value, and asked them to make up the price difference by also sending me a second item of the approximate price difference value , to which they refused. They said it was a product for product exchange . I replied that I am not in the habit of donating my hard earned money to multi million dollar corporations, and they have now lost what was once a loyal customer. On a side note I had given away my original boots to a family of modest means in Mongolia whom I happen to visit one winter.

We ordered a pair of shoes for mom's birthday last year and never, ever received them or a refund. Boo.

Ok, without doubt the worst customer service ever! do not order. ok so I ordered and 3 weeks later I dont not have my trainers! I have phoned their so called customer service number 3 times each time I speak with moron in the Philippines who cant even put me through to a manager. I will never get my trainers or my money back so I have been forced to do a charge back. Guys the worst customer service ever! I will never buy from them again!!!

Merrell hiking boots. I have now bought 2 pairs and neither pair was waterproof even though they are advertised as waterproof. They are rubbish.

I've been a Merrell customer for many years but no longer, the quality of products is no longer what it was, I recently bough a pair of Accentor boots and on the third time of wearing them the lace tab failed, I email Merrell immediately they asked me to send photos which I did, I've had no response since, despite a number of follow up emails, zero customer service and poor quality products, avoid.

What Happened to Merrell. 😭 I just bought four pair and will be returning all of them. I have always been a huge Merrell fan, they used to last five years. Now there are big design flaws. I asked several people who wear 8.5 to try them on and not a single person could get both boots on. The ankle was so awkward to try and get past to put the boots on. I then ordered a different design and the tongue is so narrow it seems the snow will come straight into the boot.

I've had three pairs of ColdPack Ice+ Moccasins (or whatever the same boot may have been called before) and I /loved/ the first two pairs! Comfortable and each lasted me many winters of daily wear. My third, and final, pair started falling apart shortly after one winter: The stitching came apart and the leather separated from the sole on both boots. Merrell blew me off and hid behind their 1 year warranty. I see I'm not alone in noticing the drastic drop in quality in Merrell products.

I've had the Merrel Moab 2 waterproof for 1-1/2 years.They have been leaking for about 8 months and the sole is coming off both shoes. When I called today I found out that Merrel does NOT stand behind their products. They offered a 30% discount (which I could get anyway) - I refused since a cheaper brand will last much longer and feels just as good. Bottom line DONT BUY Merrels, they are not any good anymore. They sell a cheap product at a high price. Their customer service is nice and professional - but that don't do anything for the product being inferior. I will caulk up my expensive shoes and wear until I can buy a better brand...