MerrellReviews of merrell.com

This company has really gone down the toilet in the last 5 years or so, too big and greedy perhaps. The customer service has turned god awful, they've never helped me only left me in a worse off situation the last several times I've contacted them. The return policy is awful, you have to eat the shipping cost / tax you paid AND pay an additional shipping cost on top of that for your return, EVEN IF YOU'RE RETURNING IT BASED ON THEIR MISTAKE! What a joke, there's so many much better footwear companies out there anymore, do research past this brand that obviously has a lot of money they spend on marketing and find a company that lets the product quality, customer service, and user reviews market for them.

Returned shoes over a month ago, still no refund. Never buying again. Bunch of thieves.

terrible customer service, wether ir is by phone or online.The attitude is terrible, they really don’t want to help.

Questi sono sfacciati truffatori e ladri cinesi. non ordinare nulla qui: perderai denaro, tempo e nervi merrell-italia.com

Merrell are the worst company I've delt with online.ordered trainers and I tried to find out the shipping date but they would not reply I tried 4 times over 3 days still nothing.in the end I contacted PayPal to try and get my money back but low and behold they sent me a email which would never of come without PayPal stepping in.STAY AWAY FROM MERRELL AT ALL COSTS.

What a terrible customer experience. Merrel's shoes failed on me in May. after 3 uses they broke. They bounced me between international departments, to the store i bought it from. It's now august. They attempted to deliver a new pair to me "only to a UK address, we only ship in the UK" and a friend was suppose to bring them to me when he visited from Manchester. They never arrived. I have to manage this return and exchange like a part time project manager. Their entire brand image is hindered by their customer experience. All they have to do, is give me a credit for their Danish web shop - and I'm good and happy. I hope someone from Merrell reads this and leans in to help me out.

Merrell used to be a good company. I have purchased several pairs over the last few years for me and for others. Things have changed. They no longer appreciate their customers loyalty and the quality control has dropped. I bought two pairs of the Hydro Moc, one for me and one for my wife. The shoe is designed for walking in and around water, pebbles etc. The first time we wore them the rubbery sides and tops of the "shoe" rubbed blisters on our feet. Do not buy these things. Merrell would not take them back because we wore the shoes! Oh my god! We wore the shoes. Imagine that! Of course we wore them, for about 15 minutes until our feet began to bleed. The shoes are to be worn barefoot So called customer service no only refused to refund my money they gave a cockle-maney suggestion: wear Moleskin. Good grief, Moleskin is for hiking shoes not for water shoes. Save your money. DO NOT buy this experimental, rubber torture device of a shoe.

I bought a pair of Merrell's top line all-leather hiking boots. After less than 15 mines of wear, when lacing-up the boots one of the eye-lit's broke away from the leather. When I sent a picture to Merrell, they told me that because I did not have the receipt for the boot there was nothing they could do; despite their customer service agent telling me on the phone that they would replace the boot. Terrible experience. Have gone to ECCO's!