MerrellReviews of merrell.com

I bought a pair of Merrell boots, looked like excellent quality, for over €100. But after less than 100km, the stitching went in the same place in both shoes. About two thirds up, on the inside, the stitching between the sole and the lacing. Unbelievably bad workmanship here. Is this just a case of a once excellent company cutting corners?

Absolutely awful/non existent customer service. Bought 2 pairs of their shoes this year and both had differing lengths laces. They don’t supply replacements so I have had to spend considerable time sourcing them myself. Merrel have offered to pay for the laces for the shoes bought from them (big deal) but I had to contact Pavers about the pair I bought from them. Pavers could not have been more helpful. Although they can’t get replacements they have offered a big discount against the price of the shoes. Poor show Merrel.

HO ACQUISTATO UN PAIO DI SCARPE SU merrel - italia E DOPO 2 MESI MI è ARRIVATO UN PEZZO DISTOFFA DI PESSIMA QUALITA' E NON SI RIESCE AD OTTENERE NULLA. DIFFIDATE E NON COMPRATE MERREL

I'd give it zero If I could!! The customer service is horrible! I would not buy from them!

Thanks to all these people for their negative reviews I was literally just about to order a pair of walking shoes from this company and it looks like I had a very lucky escape.Thanks everyone.

On or about the first or second week of September, I accepted THEIR offer to take 20% off or $20 off or whatever, just had to give them my email. So I did. Now I am getting heaps of emails from them and offers from PayPal to use them. Well guess what, if the coupon YOU sent me to MY email worked, you would have already had my business. Too bad this was a time sensitive order so guess you missed out. Interestingly they are even emailing me at other emails even though I have only provided them with the *1*. Not sure if they purchase consumer data and cross check it or what. Either way they are so hard up for a sale after trying to cheat me out of their bogus offer for $20 or 20% — whichever, that they keep bothering me over and over. By the way I had a pair of their low cut shoes with vibrams and they were truly horribly uncomfortable and unreliable. Regretted not spending the money and took it as a blessing in disguise that I wasn’t able to give them a second chance.

Bought waterproof Moabs. Guess what - not waterproof. Merrell response - SOL but here is 30% off so you can buy another pair. Don't buy them. Seriously. DON'T BUY MERRELL!!!!!!!!!

I took my son out for a week-long backpacking trip. I gave him a pair of unused Merrell shoes (Mesa Ventilator II) that I had purchased for myself several years ago – but had never worn. By day #2, of the hike, the sole had completely fallen off of one of the shoes. Day #3 claimed the other sole. Fortunately, we had brought some duct tape - which was used to temporarily fasten the soles and return to the trailhead. A call into Merrell non-customer service resulted in me being blamed for not wearing the shoe in a timely manner, to prevent what the representative called, “hydrolysis”. She said that since it has been over a year since I purchased the shoe, Merrell has a “strict policy” not to replace the shoes (despite Merrell’s telephonic introductory deceptive message stating, “We stand behind our products.”). She offered absolutely nothing in the form of compensation.