MerrellReviews of merrell.com

I bought a pair of Merrell accentor sport gtx shoes. Shoes feel great on however the sole wears away at the heel very quickly. I had only worn the shoes a few times and within a couple of months I could see the black rubber sole wear away. Certainly not worth the £109 I paid for them.

I bought some Merrell Accentor 2 Vent Men’s walking shoes in Nov 2021. Initially, I didn’t wear them for many months as I had another pair which I wore regularly. The new Merrells were intended as a replacement for when my old shoes wore out. When my regular shoes finally wore out I started wearing my new Merrells a few months ago. The soft heel padding material wore through in less than a month on my right heel and gave me blisters. I’ve also noticed that the left heel has also started to wear through too. Very poor quality for the £90 price tag. I took them to two different cobblers for advice on getting them repaired & I was told on both occasions that they’re beyond repair. Absolute waste of money & time. I’ll never buy Merrells ever again.

Bought a pair of Moab boots which developed a fault after maybe 50 outings in normal conditions one of the loops which the laces go through broke -these are meant to be top of range boots not cheepo crap if youre in the UK beware they have no direct complaints or advice line I contacted them on Facebook with pictures - nothing after 2 month horrible company who have zero interest in customers !

Had a pair of Merrell shoes and the soles literally disintegrated ! Called the company, they said they would graciously offer a 30% off coupon...that sounded great until I saw that during any sales event, they routinely offered 30% off!!! Will never buy again...

Bought a pair of shoes from merrell, never arrived. No one cares and wont answer phonecalls or emails. This has been going on since black friday, today is the 4th February

Have had a real problem replacing my old boots. Have spent £150 on 2 pairs that have proved uncomfortable and impossible to wear . Sent an email with photos of both new and used boots to customer services asking for help and advice. That was 2 weeks ago. No acknowledgement or reply. This week my wife tried to get a response using face book, still nothing. Clearly once they have your money they simply don't care. Awful service.

Having been a huge fan of Merrell Moab for many years I have come to the conclusion that costs must have been cut over the past few years, my last 3 pairs have all split on the side where the glued sole extends onto the side. The last pair i still have is wearing very quickly on the heel, must more so than the pairs I had years back. I guess the bean counters are now controlling quality, a great shame as now need to go elsewhere for footwear.

I have not worn my boots very much, certainly not used them for climbing or hiking, just ordinary walking. Four of the fabric loops for the laces have broken and I won't be able to use these boots anymore. What a complete waste of money, would not touch this company with a barge pole.