MerrellReviews of merrell.com

Awful experience with company. Placed an order and immediately went to cancel it, but was told it had already been processed. So have to wait for delivery to then send back. Order was made at 2.26am so not even during opening times. Waste of time and effort

My shoes fell apart after one month.

It's so simple when you read there online BS. Easy free returns? NO. First you have to log the return which is doesn't work. If it did, you then have to print 3 copies of the invoice and a label. The free returns are not really free. Only if the item is damaged or faulty. Every online company have to cover postage in that situation so it is very misleading. We will have to pay return postage because the item is much smallest than the size printed on it. OK, we will pay. We have tried several times to return the shoes. You are instructed to put in the order number and your postcode to proceed. Big Red message states they do not recognise the order number or postcode? Try again, then again, & again. Triple check we had the correct numbers and try yet again. Postcode with a gap, postcode without a gap. Same message over and over. Eventually work out how to contact them, wait for ages on live chat, number 1 in queue only to eventually find the line closed at 4.30pm. ARGH!!

I recently bought the women’s Bravada 2 hiking shoes after a lot of research, since I needed a waterproof hiking shoe for summer. The package took a week to come which was not a bother, but merrell uses UPS as their shipping providers, and UPS took my parcel to a collection point without ringing my doorbell. I had to walk half an hour to get it and was not impressed, but this isn’t Merrell’s fault directly. The actual shoe is the problem. It’s a weird make with a wide ankle bit that caused my foot to slip out (despite the description saying that the Bravada 2 has a narrow heel) and the insole slips very easily since it isn’t attached to the bottom of the shoe with anything. The toe part is also a strange fit that I don’t think would fit anyone’s foot because of how little space there is between the top of the shoe and your toes. The shoe feels cheap and smells like plastic, and the stitching feels as though it would fall apart easily. I thought Merrell was meant to make good quality hiking shoes but I don’t believe that’s true. I don’t recommend these shoes at all and have began a return for them, although I am a bit anxious as to whether the return will be accepted or not after reading reviews from others. The return process describes having to attach precisely three invoices to the outside of the shipping box, which is very strange. Overall, I wouldn’t recommend Merrell because their shoes feel cheap and poorly made, with a strange fit that doesn’t feel as though it’s for human feet. Their extortionate prices don’t match their poor quality.

Chaussures top j'ai déjà acheté 3 paires.. Autant les chaussures sont de bonne qualité autant il ne faut pas avoir de problème de livraison, car d'une part leur service client est déplorable, on vous laisse vous débrouiller tout seul avec ups, et d'autre part le transporteut ups est mauvais et menteur. Si je dois recommander je ne passerai pas par ce site, quitte à payer plus cher mais au moins on sera traité avec respect.

Men’s Moab 3 hiking boots. Most uncomfortable shoe I’ve ever bought. Footbed is hard and unforgiving. The toe box is constricted. Shoes are in my usual size (11) but hurt my feet after walking even a mile. Because I’ve worn them, I can’t return them. I’m a long-time Merrell wearer. Have worn Jungle Mocs for 15 years. Have a pair of trail running shoes that are very comfortable. These Moab 3’s are horrible.

Compré unas botas que supuestamente son de excelente calidad para policias y ejercito. No me han durado ni 4 meses, se rajaron por el empeine. Las envie para que las revisaran, (1 mes "revisandolas") y me dicen que es de uso, claro no va a ser por tenerlas en el zapatero. Es esos 4 meses se les ha dado un uso totalmente normal sin ir a montaña ni nada raro, menos mas si no hubiesen durado 1 mes. En 4 meses inservibles 135€ a la basura. No tienen calidad, decian que eran impermeables MENTIRA. Son unos estafadores no lo recomiendo.

Why is it so hard to do business with you? I'm looking at buying a pair of glove barefoot shoes. Having read reviews on the different toe box sizes I would like to try different pairs on before committing to the £100+ price tag.... sadly no one in the Uk seems to stock them in-store, Customer services are unable to provide any retailers that might, you have to ring the listed retailers on their website yourself as they don't know who buys their shoes... Ok maybe you'll be able to help me find or even send me technical specifications so I can compare the toe box sizes .... no sorry that is a different department you'll need to email customer services so that we can email the product team .... Alternatively, why don't you order the 3 or 4 pairs and try them on, we do free returns.