MerrellReviews of merrell.com

I ordered on 7th November, had one email saying my order on way, no date, on 12th November told order will arrive14th November, on that day I checked tracking to see order due 15th November, showing order not even out for delivery, so looks like it will not even be here then. Never have I had such bad service, or so long a delivery time, if coming from China would expect this, but buying from Merrell in UK is a disgrace, very disappointed.

I called customer service to find out about the waterproofing on my new merrell hiking shoes. The rep was clearly typing in my question and giving me a rote answer. No mater how many ways I asked a question, she kept giving me the same answer and talked over me almost the whole time.

If you ever buy anything prepare to have your email, your Facebook feed, your text message, your mailbox completely blown up daily with marketing coupons that do absolutely nothing. I swore I’d never try to buy another Merrell shoe the last time I got a text saying “use this coupon code for % off” but they got me again with a postcard in my mailbox. Went to use the code and the website said “discount applied.” It was supposed to be 30% off PLUS an extra 10% for Friendsgiving. The $98 shoes were going to be $105 at checkout including my already free shipping. Every time I get a code it’s for shoes that are not in stock, does nothing, doesn’t apply, or in this case, makes the shoes more expensive. Tired of getting trolled by Merrell.

Ordered 3 pairs of shoes all arrived however come to find out 2 pairs of them were a medium width 1 was a wide width like I needed they would not exchange or return the 2 medium pairs. Cannot Wear the shoes at all they hurt my feet...Extremely bad! What a big waste of money. I do not recommend this company. Buyer Beware!!!

NON COMPRATE NON COMPRATE NON COMPRATE. anch'io ci sono cascato, visionate e comprate un paio di scarpe da 90€, arrivato il pacco dopo 40 giorni, già dalle dimensioni ho capito che era UN PACCO nel vero senso della parola, apro, occhiali da sole venduti sulle bancarelle delle sagre paesane, avevo già intuito che vi era qualcosa di strano quando ho iniziato a chiedere tempi della consegna e loro rispondevano in inglese, fatto sta che dopo vari contatti mi propongono un rimborso al 40%. accetto e dopo 20 giorni non ho visto ancora traccia del rimborso. non riesco a capire come siti del genere non si possono oscurare visto che è una vera e propria truffa.

I've been buying the same shoe for almost 20 years. I liked them and they fit me well. So much so that I would buy a pair and store them for when the pair I was wearing wore out. So when I opened up the pair I had stored I noticed that the left heel had a hard piece that protrudes through the interior fabric making it quite uncomfortable to walk in. When I contacted Merrell they said that since I had bought the shoes about 14 months ago they would not warranty them even though I hadn't wore them in those 14 months and even though it is clear these are a manufacturer defect. Merrell offered me a 20 percent discount which amounts to nothing for making up for their error. The shoes I have are unwearable and I now have serious doubts about Merrell as a company and can not recommend them to anyone. It seems they are another corporates sellout of what was once a well run and consumer oriented company.

I placed an order at the online store last night but changed my mind about the shoe size because I wasn't sure if I should go a half size up or not. I called customer service to change it. They said they can't change or cancel the order and that I can only return them once I receive them. Never experienced anything like this. What a waste of time. I have to wait a week for them to arrive only to send them back. They're wasting their money sending it to me and I'm wasting my money sending it back. Ridiculous.

Two and half month old rogue thermo boots bought from sports shoes.com falling apart. Lacing loops burst off and sole splitting away from boot already. Advise avoid this company as way overpriced rubbish.