MerrellReviews of merrell.com

Bad customer service and bad product. The socks started watering very fast and because they were a gift Merrell would not support the warranty claim.

Bonjour, très compliquer pour faire un retour surtout pour avoir une étiquette et vu les autres avis négatif je ne sais pas si je serai remboursé; Dommage que je n'ai pas lu les avis sur trustpilot, je n'aurai pas commandé, premier et dernier achat sur ce site; Bien cordialement;

I wish I had read reviews of this company/customer services experience before buying a pair of hiking shoes - Moab £115. I made the expensive mistake of not realising the pair I had purchased were for dry/arid conditions and not suitable for the UK the majority of the year! I only realised when I went for a walk in damp grass and my feet were soaked. No telephone number for customer service’s and live chat wouldn’t work initially so emailed and was asked (after a week) to send photos of shoes and soles. I did this and again waited - no response. Managed to get live chat to work was told that as I had contacted them several times, each time it was treated as a new complaint so moved back in the queue! Told as I had worn them outside they wouldn’t replace them and advised to sell on eBay or Vinted where they are currently selling for around £50. Do not buy if you want to use these anywhere it is likely to rain - what a truly disappointing and expensive experience.

I received a lot of emails after purchasing a pair of shoes, and I tried unsubscribing, but it didn't work. The e-mails just kept coming. I tried using the 'contact us' page, but that doesn't exist. I would NEVER buy from these again. If you can't contact them, what hope do you have?

Comprare queste da Dechlaton a maggio 2026, usate 5/6 volte per nemmeno 100 km, praticamente difetto assurdo e che si sono scollate in più punti. Fatto il rimborso però ovviamente com card Dechlaton. Ecco perché uno pensa ad Amazon. In in era dove la qualità di tutto fa schifo, almeno meno problemi con resi e cambi.

Las zapatillas Merrel son preciosas pero de mala calidad. El primer uso se pelaron las punteras. En menos de un año se rajaron No tenían mucho uso. Soy montañera habitual y a mis compañeros que usan Merrel les ha pasado lo mismo a todos (3) menos a uno que tiene un modelo antiguo. Muy monas para pasear en una senda una vez al año pero para la montaña no sirven Pura imagen. Bajada de calidad en los materiales subiendo precios. Espero que sirva para corregirlo en un futuro. Tengo fotos pero no pueden adjuntarse aquí

I’ve been a Merrell customer for years and love their shoes for hiking and outdoor activities. However, I am rethinking my loyalty after a recent interaction with their customer service after they sent me the wrong sized shoe. The customer service agent Krystal was useless and just sent the link to do an exchange, which is so annoying because they made the mistake in the first place by sending me the wrong sized shoe! If I were them I would have been more empathetic sent a replacement right away and then would have said to return the other shoes. Now I have to return these within 21 days, wait for them to receive it and then get the shoes I paid for and should have received in the first place!

Uno compra direttamente dal produttore x avere una garanzia e un servizio migliore invece un dramma unico corriere UPS penoso, disastroso, scrivi sul loro sito numero di cellulare e anche invio SMS per la consegna a cosa serve a 0 non chiama e non avvisa così il pacco ritorna indietro , poi rifà la consegna vedi scritto consegna entro la giornata fino alle ore 19 stai a casa e poi dopo le 19 vedi scritto pacco in giacenza si provvederà alla riconsegna, oggi e venerdì quindi prossima settimana siamo nel 2026 che schifo di consegna grossa azienda ma servizio scadente cancellerò account e non comprerò mai più niente direttamente