MerrellReviews of merrell.com

Non existent customer service. Goods collected by their courier on 24 May. It is now 21 June and no sign of a refund and customer derives not contactable using any method. Really really poor

Au bout de 2 semaines de rando, la partie entre la semelle vibram et son raccord avec le dessus de la chaussure est déjà coupée Mauvaise qualité manifeste.

I ordered shoes and when they were delivered the package was stolen from my front porch and when I called Merrell's customer support they said there was nothing they could do for me and to contact FedEx, which I did and they referred me back to Merrell. So I called their customer support back and the customer service rep advised me to fill out a home owner's insurance claim where the deductible would be far more that the cost of the shoes. I filed a complaint with the BBB and will not by any Merrell products going forward. My wife had an amazon package stolen at the same time and she called their customer service and they re-processed her order at zero charge and are shipping out her a new package ASAP. This should have been the same result with Merrell, but wasn't. I recommend not purchasing anything from them going forward. Their are better companies with better products of the same nature that have better customer service than this.,

they offer many products online, they have robots answers on inquiries I order an item on May 23 as of this posting I have not rec any tracking past Jun 2nd in China. the response was we have not heard back from our courier in weeks please be patient. I think that would be a problem. I guess you get what you pay for . do not buy anything from them SCAM

I bought the Nova 3 Gotex in February 2024. After3 months the mesh outer shell is tearing in multiple places from the soul and toe guard. Filing a warranty claim with the company has been a nightmare. I tried to submit their online form twice, without success. I bought many pairs of Merrell shoes in the past, without any problems I will avoid this brand in the future.

mon expérience : une paire de chaussures de randonnée achetée 169€,90 en boutique à Aix en Provence constat du défaut d'imperméabilité,(une seule sortie a suffit) retour vers le gérant qui confirme le défaut; seul offre commerciale : un AVOIR alors que seule la marque Merrell est vendue ds son commerce; mon seul besoin d'achat est une paire de chaussures de randonnée. -REFUS du remboursement de sa part. -échange proposé : test de la nelle paire par le gérant - constat : non imperméabilité - proposition : renvoi à Merrel et tjours qu'un AVOIR dans sa boutique. conclusion : c'est une imposture: -la qualité usurpée de la marque Merrel (goretex défectueux) -le coût exorbitant pour une marque dont le produit ne correspond pas à sa présentation. -l'impossibilité d'avoir un remboursement - une perte de 169€

I purchased a pair of Merrell walking boots and after 2.5 years, and not a lot of wear, I had two splits in the upper part of one boot. The splits let in water so the boots are no longer much use. As I had had them over two years John Lewis weren’t interested in replacing them (where I purchased them from), and I wasn’t able to make contact with Merrell. These are VERY poor quality boots and a waste of money. Don’t buy them.

I bought a pair of Merrell Goretex walking shoes 1 year ago for £140. The soles have started separating from the uppers after some light use. Very poor quality given the price.