MerrellReviews of merrell.com

I had a pair of Merrell walking shoes, Moab I think, I loved them and looked after them. After about a year of normal, twice a week wear, two miles at the most, the inside of the heel had worn through the material. A closer look showed that the low plastic heel reinforcement was the culprit and it had rubbed itself through the heel padding. I am always careful with my shoes, I undo the laces, I don't stretch and pull them on with the laces fastened, my parents couldn't afford to keep replacing shoes, and neither can I. Anyway, as I liked the style, I bought another pair of Merrells, Accentor 2's, in May '22. I was determined to keep these for 'best', so they have been treated well and they still look as good as new. I don't wear them much, but guess what ? Yes, you guessed it, easily within a year the heels had worn through, they're perfect in every other way, but totally useless unless I want blisters. I know they are just over two years old, out of 'warranty', but I'm seriously 'cheesed'. I have loads of looked after, outdoor gear that I've worn and used for twenty odd years, still going strong and useful, I buy my second 'quality' pair of so called rugged, hiking / walking shoes from a top company and yet again I have simply thrown my hard earned money away. I have called customer support today, a possible discount on a new pair? no thank you, I'll look at a better quality brand that has some good, long term reviews on their shoes. This premature wear, disintegration is not a one off either, PLEASE LOOK THROUGH THE REVIEWS HERE and you will find plenty of other folk who have had, unfortunately, the same experience as me. I REALLY wish I had looked on here prior to my second purchase.

It is just a shame that you cannot put pictures on this site as you would see a pair over £100 barely used, the inside still intact, the outside is destroyed! Customer Services cannot care less!

Pas fort Merrell! J'achète des bottes le 15... confirmé par PayPal. Le 25 j'ai une nouvelle confirmation que je viens d'autoriser une transaction pour des bottes... que je n'ai pas encore reçu! Je téléphone pour savoir ce qu'il se passe et on me dit que la commande a été annulée! "Probablement parce qu'il n'y en plus" qu'on me dit au téléphone. On annule ma commande, on tente deux fois (en 10 jours) de prendre mon argent avec PayPal mais on me dit qu'il n'y a plus de bottes disponibles!! Pas fort Merrell !

Absolutely terrible and I will never buy from this Company again. There was a glitch in the system that took an order for one pair of £80 shoes and turned it into two, taking £160. I reported this immediately by phone and asked for the order to be cancelled. It was not cancelled, two pairs of shoes arrived and I immediately returned them with great difficulty due to system errors with the order numbers. The customer service staff are vague and don’t seem to know what is going on. It is now several weeks later, it took around 3 weeks to receive confirmation of the return being received by them - and actually I received 3 confirmations which made no sense, and I have still not received my refund despite chasing numerous times. Shocking experience all round.

Bonjour, acheté une paire de chaussure de rando Merrell. Dès la première sortie pieds mouillés et ampoules. Gortex pas imperméable. Au bout de à peine 400 kms de marche, les coutures à l'avant et côté complètement décousues. D'habitude avec mes chaussures de rando je fais facilement entre 1200 et 1500 kms sans problèmes. Je les ai acheté à Décathlon Puilboreau 17. N'ayant plus le ticket mais la preuve sur mon relevé de comptes de mon achat. Décathlon ne veut pas me rembourser ni faire un avoir. Je suis très déçue et n'achèterai plus jamais la marque Merrell202

Wandelschoenen gekocht op Merrell.com, aangezien ze niet aan de verwachtingen voldoen wil ik ze retourneren. Er zit geen retourlabel bij waardoor dit volgens UPS niet mogelijk is. Merrell.com is niet te bereiken, er is geen telefoonnummer, de chat is offline en er wordt niet gereageerd emails. Heel vervelend, als je gratis retourneren aanbied moet dat wel mogelijk zijn!

July 3, 2024 I want to give Merrell zero stars. I recently purchased two pairs of shoes from Merrell, each costing more than $130 each. The first pair was satisfactory, however, the second pair was defective. Upon contacting the company, I was informed by Jourdan, the Merrell Consumer Relations Representative, that I qualified for a refund. Even though I followed the instructions, I then received an email from Melanie, the Merrell Consumer Relations Representative, that I would not be refunded, but instead was offered a minimal discount on another pair of shoes with several restrictions. They have a lot of nerve and they only communicate using first names. The second pair of shoes I purchased had insoles that slipped and slid while I was driving, posing a safety hazard. Despite only wearing them twice, the shoes proved to be unusable. Merrell's warranty claims to guarantee their products are free of defects in materials and workmanship, yet they are refusing to honor their policy even after I provided evidence of the defect through photos. Furthermore, Merrell implied that I did not purchase the shoes directly from their company, despite ordering from their website and having proof of purchase. I am now left with expensive shoes that are unwearable due to the defect. The warranty specifically excludes damage caused by misuse, negligence, or normal wear and tear, none of which apply to my situation. It is disappointing to experience such poor customer service from a company that claims to provide exceptional footwear. I have lost faith in Merrell and their parent company, Wolverine World Wide, Inc., and will not be making any future purchases from them. I am left with expensive shoes that I cannot use, and Merrell has failed to uphold their end of the agreement with their customers. Buyer beware of Merrell and Wolverine.

Never, ever buy products from Merrell. When I lost my Keen shoes during camping in New Zealand and needed a quick and reliable replacement, I thought Merrell would be the right choice. Oh boy, how wrong I was. I purchased a pair of Merrell Moab Speed GTX, and the experience has been nothing short of a nightmare. After only two weeks of use, one of the shoes started to squeak. Then, within a month, the stitching at the heel began to tear apart. I have never in my life encountered such poor quality in a pair of shoes, especially from a brand I trusted to deliver reliable products. When I contacted Merrell customer support, they told me to reach out to the retailer. After following their instructions, I received this response: "Merrell in NZ has deemed that 'the concern where the stitching has begun to come away at the heel counter is not something we would cover under warranty as this is more a wear and tear concern that occurs over time; it is usually caused by excess friction which isn’t a fault in the construction or materials in the shoe.'" Their explanation is nothing short of a joke. Claiming that such issues are "normal wear and tear" after just a month of wearing these shoes is outrageous. This is not an isolated case of bad luck; it's a clear indication of subpar materials and construction. Considering the price I paid, I would have been better off renting shoes, as this equates to about $10 per day for the brief period I was able to use them. Additionally, due to the damage, they are no longer waterproof, making the money spent on waterproof shoes for 30 days a complete waste. Adding insult to injury, Merrell's dismissive stance on this matter has only amplified my frustration. The poor quality of their product matches only the poor quality of their customer service. I want to warn potential customers about the shoddy quality of Merrell products. To provide undeniable proof, I can include my receipt and photos of the damaged shoes. This experience has been nothing but disappointing. I will never purchase or recommend Merrell products again. Save your money and avoid the hassle – look elsewhere for reliable hiking gear.