MerrellReviews of merrell.com

Profundamente insatisfecho con mi proceso de compra. Es una falta de seriedad con el consumidor que pasada una semana no me hayan realizado el envío de los tenis, me tocó llamar a servicio al cliente y resulta que no me han enviado porque no hay la talla que pedí, ni siquiera me avisaron sino que me tocó llamar para conocer los motivos del retraso, me ofrecieron en compensación un giftcard del 20% off para una nueva compra que tampoco me han enviado para poder realizar la nueva compra. Solicité devolucion de dinero y resulta que tardan 25 días en hacerla efectiva.

I am not surprised that Merrell have such a poor star rating. I am a pensioner and go hiking once or twice a year in the summer. I bought a pair of Merrell hiking boots which were almost £150.00 - this was a lot of money for me as I only use them once a year, but I thought I was buying quality. However this was not the case, the moulded section at the back that cups the heel cracked and is busy disintegrating. I was shocked at the poor quality. I called customer service to inform them what had happened, only to receive a curt response that the hiking boots only had a 1 year guarantee. So, because I only hiked twice, I paid roughly £75 per hike for a pair of boots that I have to throw away because they are more than 1 year old. I do not even want to discuss the ridiculousness of the poor quality and service, but I certainly will never purchase any shoes from them again and I will advise everyone of the dangers of the quality and the lack of service from their customer care department. Most expensive, poor quality shoes I have ever purchased considering that I wore them about 40 days in the 2 years.

My wife ordered a pair of Moab hiking boots. The pair shipped out 5 days after the order was placed. And the shipping info indicates that it will take 6 days for the shipment to arrive, for a total of 11 days from order to product receipt. Must be super-cheap and super slow "ground" shipping. Their boots seems good. But their shipping and order processing is to 1990's standards.

realicé la compra de un calzado que, además de llegar con semanas de atraso, no calzó correctamente. Además, tuve que pagar un servicio de envío adicional porque ese costo no fue reconocido en el valor de la compra, a pesar de haber realizado el pago a través de la plataforma MercadoPago. Me preocupa que esta plataforma sea utilizada para evadir impuestos y para evitar que las empresas vendedoras puedan ser rastreadas o se les puedan presentar reclamos. Finalmente, la devolución del dinero fue realizada a través de esta misma plataforma, sobre la cual no tengo acceso, lo que significa que no puedo recuperar mi dinero.

In June of 2023 I purchased a pair of Moab Flight shoes in blue and wore them around the house the rest of the day,my feet were very happy. Bought a second pair the next day, the last Sierra Trading Post had at the store.The next week I purchased 3 more blue and 3 in gray. I have a hard foot to fit so stock up when something fits well.I purchased 3 pair of the Moab 2 boot and water shoes as well.All was good till I was hiking in Glacier National Park last week and the shoe bottom where it wraps up on the toe peeled away. The shoes had less than 5 miles on them, and went to back up pair.I sent pics to merrell with invoices showing I purchased 5 pair of blue shoe. Warranty was refused because had over a year. I told them have many pair of blue shoe, bought 11 pair of Flight shoes and COULD NEVER wear them out in a year. I DO NOT RUN, I'm 67 years old and DISABLED. Merrell/Wolverine does not make customers, ONLY SALES. Like a pair of shoes would break the company, I AM NO LONGER A CUSTOMER. OH yes, I used to buy Wolverine boots as well.

Scarpe da 200 euro, messe 10 volte e palesemente nuove con la suola che si cristallizza. Un'altro paio con la pelle differente da scarpa a scarpa... evitate merrell in generale

Merrell’s Customer service in Australia is as poor as the quality of their MOAB 2 hiking boots. The rubber lining around the front of my wife’s boots perished and cracked after around 12 months of wear. Merrell explained this away as being ‘a natural breakdown of materials’. My wife and I have both been using Merrell boots for years, but will never buy another pair.

I purchased a pair of Merrell boots for the first time just four months ago, expecting the high quality and durability that the brand is known for. Unfortunately, my experience has been extremely disappointing. Firstly, the boots were never waterproof as advertised. From the very beginning, they failed to keep my feet dry even in light rain. Just walking through some long grass to the horse trough was enough to get my feet wet. Secondly, the stitching on the boots has come apart, making them look shabby and unwearable. Most concerningly, the sole of one boot is already coming off, rendering them practically useless for any outdoor activities. For a brand that promotes itself on durability and performance, this experience has been a letdown. I expected much better quality and longevity for the price I paid. I would not recommend these boots to anyone seeking reliable and durable footwear.