MerrellReviews of merrell.com

Auf Veepee einen Merrell Trail Running Mtl Long Sky 2 - wasserdicht gekauft. Von Anfang an NICHT wasserdicht. Nach 7 mal Laufen (auf Forstwegen) auf der Innenseite 8cm aufgerissen. Katastrophale Qualität

My order on Thursday 2 January included a charge for Next Day delivery on Friday 3 January, £5.99. This was the default and I accepted it to have what I thought was certainty. How naive I was. The confirmation email stated the delivery date would be Tuesday 7 January. On Tuesday 7, the tracking data showed delivery on Wednesday 8 January. Today, the 8th, the tracking information is dated 6 January and claims the shoes are in transit. I have written 3 emails to Merrell “Customer Services” (what a misnomer) and have so far had no replies,not even a standard response that they have received the emails. The misnamed “Chat” does not function. No telephone number is provided on the website. With the help of a retailer, I found a Merrell Customer Service Number and got this message, “Our ‘phone line is currently closed”. Merrell used to have excellent customer service and the delivery problems, other than the misleading Merrell claim of Next Day delivery for £5.99, might be the fault of the appalling Ervi couriers. I would say that you should avoid buying from Merrell’s website. If you want their products, go instead to a reputable retailer. I am going to complain to my credit card company about the failure to date to refund my £5.99 despite three emailed requests,

Horrible online order experience. First, credit card declined: Customer service agent tells me I could place orders only from the US. Both, shipping and billing address are in the US, credit card is a US credit card. Connected via VPN to the US, again problems. Shipping and billing address are different, which I entered in the order form. when I enter the billing address and click on "review order" the billing address fields are cleared, no order review is shown. Customer service agent disconnected my call.

I recently had a deeply disappointing experience with Merrell’s customer service and delivery process. Upon returning home, I discovered that my order had been left unattended on my doorstep and was missing. Unfortunately, there is no telephone number provided anywhere to directly contact Merrell for urgent assistance. I resorted to using their online chat service, where I was informed that they were unable to resolve the issue directly. Instead, I was advised to email customer service, after which I would need to wait for a form to be sent to confirm that the item was not delivered. I was told this process would take approximately 4 days for a response. This is particularly frustrating because I purchased the Merrell trainers as a Christmas gift and now find myself having to navigate a cumbersome and time-consuming process to recover my money. On top of this, I am now having to spend even more money to purchase a replacement present in time for Christmas. Adding to the problem, Merrell has chosen to use Evri as their delivery partner, a company well known for its unreliable service. Overall, my experience highlights significant gaps in Merrell’s customer support and delivery management. The lack of direct communication options and reliance on an inefficient delivery service has made this process unnecessarily difficult and costly for the customer.

Shocking service - still havent received some boots even though they have taken my money. No telephone number to call and the chat bot doesn't help either. Tried email and this has been ignored too. Avoid this company at all costs!!!!

Ce n'est plus la compagnie qu'elle a été.... Ke service après vebte et la qualité ne sont plus au rendez-vous. Une couture a cédé sur 4 pouces de longueur et la compagnie offre 20% sur l'achat d'une autre paire... Après plusieurs années avec cette compagnie je vais maintenant regarder pour des produits de meilleure qualité et un service après vente rassurant.

Trying to do a return. Keeps saying my order number does not match. Trying to chat on line. There's no send button to send a message. Looked up the address it's a office style building in London. Even had other people try to see if they could get a refund and there's issue problems. As I've ordered through PayPal I got a faster response. I got a return message and I have had a email saying they have had the items back. Really fast. Just waiting up to 5 days for money to go back in back from PayPal. So far so good. I will keep people informed.

J’aurais dû lire les commentaire avant de commandé. Je n’ai jamais eu une expérience aussi pitoyable. L’argent a été débité le colis n’a jamais envoyé. Il est impossible de les comtacter. J’ai l’impression de m’être fait fraudeé! Ne commandé pas chez eux!