MerrellReviews of merrell.com

Bought a pair of walking boots where the seam came apart after 2 months of use. Were out of warranty but hadn’t been worn because of lockdown. Offered 20% off to buy another pair (why would I buy another pair when the first pair were faulty). Then as a one-off goodwill gesture offered a replacement if I send an image of the boots with the inside labels crossed out. Sent an image and no reply to 3 e-mails since. I will update my review if the customer service they promised gets sorted. Update 20/9/22. True to their word after a few emails back and forth, new boots were sent out and received last week. I think the bottom line is to be polite, patient and go with the flow. And many thanks everyone at Merrell for listening to the customer!

Comfortable lightweight hiking shoes & they fit well. I've been buying Merrell for years and probably will continue to do so. The only issue, and it's not a small one, is they have sacrificed some durability for that comfort. Almost all my Merrell shoes for over 20 years have been Goretex lined and in the last decade they develop the same wear pattern on the heel and toe box. Most of these shoes started to leak within a year despite caring for them as specified. It's not a big problem for me because I just replace them. Merrells aren't very expensive and I get them on sale. The longest lasting pair were MOAB Mid's which lasted 3 years before leaking and the worst were a pair of Chameleons that lasted about 8 months. Mostly they have had high traction soles and worked well for light hiking and scrambling. The Chameleons 6s & 7s didn't have the greatest sole design but the 8s are a hit in shoe and boot form. Sturdier and very grippy. The Moab FST range is a great casual shoe with great comfort for fast hiking. You've got to put huge mileage on these to get blisters in my experience. The same is not true for some stiffer footwear and I suspect the relatively pliant footbed is part of the Merrell's success. I totally understand that there are compromises to all clothing design but in my experience some other manufacturers make more durable shoes. In terms of comfort however, Merrells fit like gloves and that's been the case for every shoe I've bought from them for the last 2 decades. I can definitely recommend Merrell but know what you're getting.

I really like the shoes but delivery was a bit problematic.

Mit der Schuhqualität bin ich eher zufrieden. Ja, Merrell Schuhe halten nicht wirklich sehr lange, aber sie sind für meine Fußform einfach extrem passend und bequem. Aber deswegen schreibe ich nicht. Bekanntlich herrscht in D gerade Lockdown, und so habe ich drei Paar Schuhe über die Merrell Homepage bestellt. Lieferung verlief zügig und problemlos. Ein Paar passte und gefiel mir, zwei Paar habe ich direkt zurückgeschickt, und laut UPS-Sendungsverfolgung sind sie bereits am 23.03.2021 bei Merrell in Heerhugowaard, NL angekommen. Von Merrell gab es bisher keine Empfangsbestätigung geschweige denn Rückerstattung des Geldes. Auf meine Email an den Kundenservice erfolgte keine Reaktion, das 0800-Kundentelefon ist nicht besetzt. Vielleicht "hilft" ja eine negative Trustpilot-Bewertung, damit das Unternehmen reagiert und ich mein Geld zurück bekomme. Nachtrag/Ergänzung. Bereits einen Tag nach meiner ursprünglich negativen Bewertung hier wurde mir das Geld zurückerstattet. Schade, dass man bei machen Unternehmen immer erst "etwas tun" muss, damit "was passiert".

I ordered some Merrell trainers on 3rd March and they arrived today (9 days later). Like a lot of people have said on here, the parcel got stuck in the UPS system once in the UK due to "Brexit issues"! After 3 working days of no status change, I emailed UPS. Got a standard response straight away, but later that day the parcel was back in transit, and arrived the next day. So Merrell.com isn't a scam. My credit card statement said the money was taken by wolverine.com, but if you Google them, they own many brands including Merrell and Hush Puppies. Merrell's only mistake here is using UPS! And Merrell's T&C's clearly say to allow upto 10 working days for delivery, so they were within their SLA. I mean, I probably wouldn't order from them again, as it's not a great service. But definitely not a scam!

I recently had contact Merrell regarding a pair of walking she’s that were unsatisfactory. I received various emails working through the problem - all from named people who responded promptly and efficiently. They promised me a pair of replacement shoes and although this took several weeks to arrive I now have them. Overall I am very happy with the service from Merrell.

Ordered size 9.5 waterproof trainers as I normally take size 9. When they arrived they looked really good but trying them on... they are narrow fitting and no way could I walk in them, ended up sending them back and ordered size 10.5 which fit really good. A full size bigger than I normally wear but I am pleased with the result.

I had a problem with a pair of hiking boots that fell apart just after the one year guarantee, but after little use. I contacted Merrell directly, who responded briskly, were really helpful and replaced the boots. My confidence in my favourite brand of boots and sandals is restored!