MerrellReviews of merrell.com

Ordered slippers, immediately realized I picked the wrong size, and tried to cancel within 30 minutes of placing the order. That should be the easiest possible customer service request — nothing had even shipped yet. The automated phone system flat out refused to connect me to a live agent, claiming they were "too busy." I emailed customer service directly with my order number asking for a cancellation. No response. A 30-minute-old order should not require this much effort to cancel. There is apparently no way to actually reach a human being at this company when something needs fixing. Judging by how many other reviews here describe the exact same runaround, this isn't a fluke — it's how they operate. Won't be ordering from Merrell again.

Il sito merrelitalia è una truffa

My last pair of Moab walking shoes seemed like the soles wore out quickly (noticed a lot of reviews saying this).the replacement shoes (moabs) cost a lot more now and noticed how the quality of the laces (a lot thinner) a little point but shoes overall quality reduced so won’t be buying merrell again I’ll find an alternative

Do not order on line any problems customer service do not want to know Complete shit show

After owning Merrill's shoes for the past 20 years I will NEVER waste my money on their product again. Over 15 pair of shoes and the ONE TIME I have an issue they figure out every scenario not to cover their product. I sent photos of the pair of NEW SHOES that fell apart at the soles within 1-week of casual light ware and they worked me over with ridiculous request for original boxes and 6 month old receipts that absolutely nobody hangs on to. I am 65 years old and have not kept boxes or receipts since the mid 90's, Unbelievable!

Ya que han denegado mi review del producto, y no lo publican… lo comparto por aquí: NO SON BAREFOOT Si doy una estrella, es por los acabados y lo bonitas que son... es decepcionante tener merrell (idea Braefoot) desde sus inicios, y que ahora te vendan línea Barefoot SIN SER NADA DE ESO!!! Es una zapatilla con una horma estrecha y alargada, y con refuerzo en puente que la hace mucho más estrecha... mi pie se sintió incómodo nada más ponérmela y no entendía porqué... hasta que cogí mis merrell antiguas y una suela al lado de la otra, incluso viendo únicamente la plantilla interior, te das cuenta de que, NO TIENEN NADA QUE VER. Estoy realmente decepcionada porque son mis zapatillas de confianza, y realmente tras ver todas las reviews, espero que vuelvan a recuperar la esencia barefoot que nos prometieron...

I bought s pair of their trainers, and it was shipped using EVRi, so invariably the order sat in EVRi's warehouse for days, despite EVRi coming here every day that week. So I contacted Merrell, who said the order must be 'lost'... and the only solution they could offer was to cancel the order and then I would have to order them again. So I did that immediately as I could see the refund was coming through. The person I spoke to said to add next day shipping to the order, and that they would refund that part to make up for the shipping nonsense. So I added a new order, but it would let me add next day shipping. I sent a screenshot to the agent I was talking to, and they said they would have to pass it to their IT department, as I should have been permitted to add next day shipping (unless I lived in Scotland, which I did not). I was told to wait, and come back to their site to try again. After a couple of days, their site was still failing. I did write to their CEO to complain about the EVRi problem, and they didn't have the basic courtesy or professionalism to respond. The following day, I wrote an email to their customer services, stating that the whole experience was a farce... and as with their terrible CEO, nobody in customer services had the basic courtesy or professionalism to respond to my email. So, like the majority on here, I would also not recommend Merrell, unless you want to be ceremoniously messed around, and treated with abject contempt. I bought a pair of Berghaus trainers instead (which is what the Merrell trainers were meant to replace). At least with Berghaus, I know they will be of a high quality, and I will actually receive the item. Merrell can go to hell!

I've been trying to reach someone via your customer support for several days now regarding my order that was paid for, but I did not receive. It was placed in mid July 2026. I've been sent the automated product review email, but currently, it has been a terrible experience, and I actually regret purchasing from Merrell. Can someone please come back to me?