Merrell is an American footwear company founded by Clark Matis, Randy Merrell, and John Schweizer in 1981 as a maker of high-performance hiking boots.
Merrell (merrell.com) has 810 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Clothing & Underwear · Freeland, Michigan
Excellent
Clothing & Underwear · Brownstown, Michigan
Excellent
Clothing & Underwear · Grand Rapids, Michigan
Excellent
Clothing & Underwear · Oak Park, Michigan
Excellent
Showing 600 reviews with 1 star · Clear filters
Robert B.
I visited 'merrell.com' and ordered a pair of men's 'training' shoes. Merrell emailed a discount code, (SAVE20), entered the code but when I proceeded to 'check out' the code disappeared. When I re-entered the code, was informed the 'this code is expired'. All of this happened in less than 60 seconds!
Patrick
Merrell used to offer high-quality products and good customer service. Recently, I ordered a fleece and tried to cancel it within minutes of placing the order. Merrell said they could not. They said to return it, but I would lose the shipping fee. I did a PayPal dispute and got a full refund.
Petri
Beställde skor från Merrell för sex veckor sedan men ingen leverans ännu 😡 Har varit i kontakt med dem och då fick jag reda på att skorna fanns hos en lokal handlare för av hämtning, inget sändningstider utan bara ”visa ditt leg” åkte dit inget paket där !? Nu har dem slutat att svara på mina mejl… Har betalt utan att få mitt paket, lurendrejeri om du frågar mig!!
Martin, L.
Lace loop ripped on my Moab speed gtx hiking shoes making them impossible to tighten. Customer service not interested as outside of warranty. Faulty product or bad design—either way they should have acknowledged and replaced or at least offered a significant discount on a new pair. Poor customer service.
james
Deleted my response to a question on their website stating that no items ever got delivered after taking my money Customer service is also terrible as they dont respond They also use Evri as a delivery service so your items will never be delivered
LIONEL J.
Semelles vibram mais que de nom. Glissades assurées en descente sur sol mouillé . Goretex incroyable, toute l'eau rentre dans la chaussure même la rosée suffit à mouillé les pieds. Une honte. Toutes neuves d'apparence et elles vont finir à la poubelle.
Cal A.
Customer service non existent, and quality so poor that two of the same tops, in the same size were two very different sizes.
John S.
I bought a pair of Merrell Moab 3 Mid height wide walking boots. They were made of very poor quality materials and fell apart after six months use. The stitching on the toe caps went first, the thread is not all all durable, and then the material that strengthened the mesh delaminated and fell apart. Although claimed to be Gortex lined, the boots were not waterproof. If your purpose is anything other than walking along a footpath, do not buy these shoes.