MerrellReviews of merrell.com

Deux commandes passées annulées sans raisons 10 jours après, ne réponds pas aux mails, aucuns contacts possibles... A fuir rapidement !

Ordered for Christmas but package delay. No way to get in touch with this company to resolve the situation. They do NOT want to speak to their customers.

Recently Purchased Over 10 Pair Of Merrells Moab 3, Both Waterproof And Gore-Tex Models Over 60 Day Period. When Most Recent Pair Didn't Arrive Even 5 Days Late I Cintacted Merrell-Wolverine To Cancel Order. Spoke With "Chelsea" Identified As Customer Service Agent, And "Kylie", Self-Identified As Customer Service Supervisor. Verbally Abusive, Insulting, Berating, Evading, Doing Everything They Each Could To Be As Worthless As Possible!! I Reminded Them That I Could Just As Easily Return The Previous 10 Pair I'd Purchased Over Previous 45-60 Days Or Contact My Back For Direct Refund If They Wish To Maintain Uncooperative Nature!!! Kylie Claims She Submitted Tefund For My Order So Up To 10days For Verification. MERRELL-WOLVERINE HAVE A HORRIBLE REPUTATION FOR BOTH THEIR ONLINE AND TELEPHONE CUSTOMER AND I STRONGLY RECOMMEND THAT WHILE THEY OFFER A QUALITY PRODUCT, THEIR LACK OF QUALITY CUSTOMER SERVICE SHOULD HUNDER EVER POSSIBLE CUSTOMER FROM SHOPPING MERRELL-WOLVERINE EVER AGAIN!!!

Ordered on black Friday week. Received email to say they were dispatched but after nearly 2 weeks not received. Courier tracking status states still waiting to receive. So difficult to get in touch with Merrell. Eventually managed to get on Chat and price was refunded. What a waste of time. I suspect the order was never dispatched. Avoid. Order the shoes from another website

Have bought Merrell's for years and have always enjoyed the shoe. In-store service was nil from the start; no one gave me the time of day. The hiker squeaked (left shoe) and since I wasn't wearing the shoe all the time, I hadn't noticed the defect. Embarrassed to wear them and put them aside. Too much time had passed before I decided to call customer service to let them know my experience. Service, again, was nil and unresponsive; irresponsibility and coldness was the result. Shoe looked brand new upon the claim but I was blamed that I had gone beyond the return date. Lousy.

I purchased a pair of Merrell Moab 3 Hiking shoes less than a year ago. Didn't wear them much through the summer months as I had bought them as a waterproof option in the autumn / winter. Now that I'm wearing them in rainy / wet conditions (mostly just walking our dog), my feet get wet just by walking on wet grass. Really annoyed about this as I spent a lot of money on them for this purpose. They’re actually very comfortable, but bought them specifically as they were waterproof - very disappointed and angry! Was going to buy a pair for my wife, but that’s put paid to that! Purchased them on Amazon, placed a negative Review with them in October 25, but no response. Where is true customer care / service nowadays?!

Délai de livraison rallongé Éléments contradictoires de livraison assurée par UPS: pas lundi mais mardi, finalement lundi (donc pas présente), annonce que pas de livraison mardi, puis livraison annoncée dans la journée (de mardi), puis livraison finalement mardi. Ouf! C'est vraiment n'importe quoi. Vivement Chronopost, sans comparaison ! Et pour finir plusieurs mails d'UPS commençant par "A LA DEMANDE D'ANONYMUS nous vous confirmons que votre colis a été livré..." Fishing en prime garantie. UPS A ÉVITER A TOUT PRIX !

Bought a pair of Merrells for my daughters Christmas present on 22Nov25, not delivered and despite three emails and the contact number not working i haven't heard anything about these. Really really poor service. I then ordered another pair asking not too be sent via Evri, paid extra. It's been sent by Evri.