MerrellReviews of merrell.com

Merrell just gave me excellent customer service. I notified them about a material defect. They replaced the shoes (which were several years old). I did have to submit photos, etc. All in all, the process took 5 weeks from my initial contact to Merrell to receiving replacement foot gear today. Thank you, Merrell, for honoring your commitment.

I have always bought Merrell hiking boots and have been very happy with them. Recently, a pair I bought over 6 years ago started splitting in the back. I contacted Merrell about getting them fixed as they were my favorite boots. They informed me it was a material defect and they honored the lifetime warranty against material defects. I followed all the directions given which they kindly responded everyday. They let me choose a brand new pair of boots that was even out of the price range given, (I did offer to pay the difference but never had to). I was surprised by this as I had 6 years of use out of them. Didn't seem fair but I was not going to argue. My new boots came super fast about 7 days and they are beautiful, comfortable, functional hiking boots. Thank you Merrell for your excellent customer service, honoring your lifetime warranty and making quality boots. I will always be a customer if you continue this excellent service.

Amazing concept and great quality; I really love Merrell the running shoes.

I had left a review on the Merrell website concerning a pair of shoes I had purchased. While I found the shoes comfortable (but probably best to go up a size as I do find them a 'snug' fit for my normal size) & solidly built, I was disappointed by the wet weather performance of the sole - particularity on hard surfaces around town (steps / cobbles / flag stones etc); to the point I found them quite dangerous as I'd lost footing a few times. I have to say that the response from Merrell after reading my review on their website has been exceptional - they were quickly in direct contact with me to request I send photos of the shoes & then they have asked me to return them to them (at their cost) and they have let me choose an alternative pair of shoes which they will send out to me. It's nice to know that reviews (positive or negative) are actually read and actioned by the company. Their service and customer care have been absolutely first class - no brush off, no excuses. Genuine concern to put things right. It's really good to know they are a company who take their customers seriously - I really like their gear anyway, and have found in the past it's worth paying a bit of a premium to get a better overall product. Now they have backed their product up with great customer service, it really does satisfy me that they are a company I am happy to do business with. It's unfortunate that I had problems with the product; but I can accept that, if the company then demonstrate they want to help fix the situation. Definitely restored my faith - and now I feel even more confident in dealing with this company.

Unfortunately the trainers did not fit, I ordered 2 sizes - one was too small and the other one too wide. I wish they had added the wit in the description as a lot of reviews mention this issue. However delivery and returns are straight forward, no issues at all and I got refunded within 2 days after they received the trainers back. Trustworthy company.

I ordered summer sandals and had to return them as they were too narrow for my wide feet. Merrell were fast with the delivery and even faster returning refund. I am really impressed and thankyou.

Fast delivery. Shoes were too small, but perfect communication with the helpdesk. No problem to return them. Money payed back very fast. Ordered a new pair. Shoes are wonderfull. Fit like a glove.

I have owned this exact shoe before and love it. When it wore out I ordered a new pair to replace the old one.