meritagehomes.comReviews of meritagehomes.com

when we moved in june 2023 they said pool is gonna break ground anyday. june 2024 still no eta on the pool. on top of a poorly put together house. when buying a new home lies are not necessary meritage.

This builder lacks integrity and ethics. They will run you in circles, lie and deceived you. After the home was built, I noticed the driveway has holes in the concrete and breaking apart by the day. I called the service representative and he inspected and admitted it was builder error when concrete was poured. He scheduled for it to be fixed and here's the problem. Instead of removing the concrete and repouring it, they just patched up an already disintegrating concrete. Just a few weeks later, the issue became even more evident and largely noticeable. I immediately reached out to the service rep - Aaron again. He was completely unresponsive for weeks and after several follow ups on my end, he finally responded that he'll get someone to inspect it and get back to me in 2 days. Nothing from him for weeks while I continued to follow up without any response. After several weeks, he responded to my inquiry and sent me warranty info that there is no warranty on the concrete. Problem is the concrete was never done right in the first place. This company is horrible. Run if you can.​

I second the negative feedback from other customers. I am compelled to share my harrowing experience with Meritage Homes in Florida, as a cautionary tale for anyone considering their services. My family's journey with this builder has been nothing short of a nightmare, filled with incompetence, broken promises, unethical practices and disrespectful behavior from the sales associate. From the moment we engaged with their sales associate, it became clear that their priority was closing the sale, not ensuring customer satisfaction. They consistently lied, failed to provide the promised updates, and demonstrated a complete lack of professionalism and they will lie and do anything to get your earnest money. The construction process was marred by unending delays, pushing our patience to its limits. Deadlines were disregarded, leaving us in a state of constant uncertainty and frustration. To make matters worse, the quality of workmanship was shockingly poor, with sloppy mistakes and numerous structural issues throughout our home. What truly enraged me was their attempt to scam us by passing off standard materials as upgrades. This blatant deception reflects a complete disregard for integrity and a willingness to take advantage of unsuspecting customers. I recommend you to think twice before considering Meritage Homes for your home building needs. Share this warning with others, so they may be spared the immense frustration and heartache that I have endured. Let us hold companies accountable for their actions and demand transparency, honesty, and quality in every aspect of the home building process.

There seem to be a lot of complaints about Meritage's ability to follow through on Warranty claims. For the record, I haven't had any issues. Are they the fastest? No - but I think the time period for a wait has never been more than 2 weeks. Let's remember about the shortage of workers in the field for repairs, etc. Take that into consideration. As for the house - I think the windows could be a higher quality, and the kitchen cabinets - but they are all functional and fine - and this was a walk-in ready home. Just remember - that for everyone who complains on social media - there are probably 10 or more who haven't, which is why I wrote this review.