Gail
Ordered a t shirt on 9th May
Ordered a t shirt on 9th May. Sent shipping confirmation and tracking. Item has been in customs since the 17th. I asked them to advice or refund since I have received item. No response to emails. Update My 28th. Got a response few days after posted review and received item today finally! Product is great and delay due to local stocks short and had to be shipped and go through customs. Review stars now is 3 due to delay in informing me but product 5.
Response from MerinoprotectOct 23, 2026
Hi Gail, We’re sorry for the long wait and for not keeping you updated in a timely manner. We understand how frustrating it must have been to wait for your order without clear communication. We’re glad your shirt finally arrived and that you’re happy with the product. Thank you for your patience and for sharing your feedback—we’ll work to improve both our delivery experience and customer communication. — The Merino Protect Team


