eacan W.
Horible experience
Horible experience. Clothing is okay once it finally arrives, but takes ages, reeard scheme is a scam and never received one piece at all, customer service offering a "20% loyalty code" in its place... wont be ordering again.
Response from MerinoprotectOct 23, 2026
Hi Eacan, We’re really sorry we let you down. You experienced repeated problems redeeming your reward, a significant shipping delay, and a lack of timely updates from our team. We understand how frustrating this must have been, especially after you spent so much time trying to resolve the issues. We should have handled things better, and we take responsibility for the mistakes in our rewards and shipping processes, as well as the poor communication along the way. Thank you for sharing your feedback. We’re taking it seriously and will use it to improve our processes and provide a better experience for our customers. We’re genuinely sorry for the disappointment and frustration we caused. — The Merino Protect Team