Meredith LodgingReviews of meredithlodging.com

We were evacuated on night two or our two-night weekend stay due to a carbon monoxide alarm. We had to call the fire department at 9:00pm on Saturday night and were advised to evacuate after they were unable to identify the source of the leak, and actually found out that one of the firefighters on the scene had been at the property just one month prior for the exact same alarm. The firefighters advised that carbon monoxide can be dangerous at levels of 25 ppm, and their tools were reading OVER 90 ppm after we had aired out the house for well over an hour (in freezing temps). We were told if we wanted to stay at the lodge, we needed to open all the windows and doors all night long, set up alarm clocks throughout the night to make sure we woke up, and to routinely check on everyone else in the rental to make sure they woke up. If that's not a ringing endorsement to leave ASAP, I don't know what is... Throughout this timeline, we called the after hours line 7 times to reach the property management company to report the emergency, and were eventually relocated to a different rental a half an hour away and got settled by 11:30pm/midnight. I want to give credit where credit is due (there's not much here!) to the agents I was able to speak with that night, because at least they were sympathetic. As frightening as the experience of evacuating itself was, it pales in comparison to the abhorrent customer service I've received when trying to get a decent refund. This property is not cheap, and given the circumstances of the situation, would have expected AT LEAST at 50% refund given we were not able to stay at this property for 50% of our reservation, not even taking into account the "inconvenience" of being exposed to a lethal poison at dangerous levels for an extended period of time. Considering this issue happened just weeks earlier--even though the representative I was able to speak to tried to defend themselves saying they had contractors out to fix the issue after the first reported instance--I think a full refund is completely deserved since the "fix" was obviously completely ineffective. But would have been satisfied getting just 50% back for the disruption to our plans and dangerous nature of the situation. The initial refund offered was a mere 14%, which I disputed as it was completely unacceptable. I then received a vague follow-up that they'd add a couple extra hundred bucks to the refund (bringing it up to just 23%) and that was the "final amount" and that was that. I replied asking to speak to someone about how this amount was determined as it seemed completely arbitrary, and heard nothing for 10 full days...I emailed, called, submitted my feedback survey and CRICKETS. I received one final response with the receipt for the 23% refund, and so now I'm here to at least publicly document how poorly we've been treated as customers for a vacation rental. The situation was absolutely no fault of our own and comes down to serious negligence by the property managers and their hired contractors to resolve this issue properly the first time, and feel that we are entitled to an appropriate reimbursement as this was a second offense of an extremely dangerous situation. I would implore Meredith Lodging/Mt. Hood Vacation Rentals to take this listing off the market until the issue is COMPLETELY resolved, and would advise anyone looking for a rental up in Government Camp to seek out other options by any means necessary.

We stayed at one of their properties in Mt Hood and had a pretty nightmare experience. We had to evacuate the house at 9:30 PM because the Carbon Monoxide alarm was going off. The fire department showed up 45 minutes later to scan the house and recommended we not stay at the house. The worst part of this was that this was the second time it happened at this property in a month. The fireman were asking the property owner if any steps had been taken since the last time. Anyway, they found two other properties for our large group to move to. Birthday party ruined. Then, they only refunded 23% of the booking despite their negligence. Outside of that, the house was in pretty below average condition. The oven temperature setting tool was broken. Our shower temperature knob was ripped in half. There was a huge crack in the ceiling. And the water temperatures in the showers was either freezing or a burning hot...no in between.

If I could give negative stars I would. This is a horrible company. A full on scam. We booked a weekend trip to big bear. They emailed and canceled last minute claiming the house was unusable due to an "emergency". We had to book. different cabin the night before we left for our trip. When we tried to get a refund they claimed the house was useable and that they had tried to contact us. Nobody tried to contact us. We had to contact the site we rented from (airbnb) to try and sort this out and get our 1200 dollars back. Airbnb then contacted Meredith Lodging to see what the deal was. Meredith Lodging then claimed that we stayed in the house. We checked into the cabin. And they even claimed that they checked up on us during the trip and that we said everything was good. How they even have the audacity amazes me. Once we proved to airbnb that we were in fact staying in a different cabin (because Meredith Lodging canceled our reservations with them), and sent them the countless bad reviews that this has happened to other people too, we got out money back from Meredith Lodging. Whoever is reading this, stay away from this company. And if you are reading this and you work for Meredith Lodging, know that I despise you.

We rented The Lookout, a home in Lincoln City advertised by Meredith Lodging as a “luxurious retreat,” for four days between Christmas and New Year's. Our arrival was complicated by difficulty gaining access to the house as the electronic lock never worked. Once we entered we were shocked by what we saw. We found dirty, grungy furniture, floors that were scuffed and need refinishing, a dining table with noticeable layers of grime on it, unfinished tiling on the bathroom vanity, few closets to hang clothes, pots and pans that were peeling non-stick coating and were clear health hazards, low water pressure, no hot pads in the kitchen, a cheap compact microwave that was obviously not intended for this kitchen, and no wine glasses. Furthermore, we had not been informed ahead of time that the house is adjacent to a public access area. At night, people in this area rummaged through the recycling bins for the house. This bin is located inches from the back room of the house where our daughter was staying, and she was awakened at night by loud conversations during this rummaging. This same back bedroom had a wall hanging above the bed concealing a large circuit breaker. To have a circuit breaker inches from one’s pillow has to be a code violation. Furthermore, there was a large hole in the wall above the breakers, which was not just visually unappealing but also seemingly dangerous. In addition, one of the windows in the living room leaked in heavy rain. The hot tub cover would not stay on in the strong wind. Water leaked underneath the downstairs door during the strong rain we had during our stay. As soon as we saw the condition of the house, we asked Meredith to either provide us with a rental in Lincoln City that would meet the “luxury” standards The Lookout was advertised to be or, if one was not available, to refund us half of the $7600 we had paid for the four days. Meredith refused to do so. The only compensation they provided was to bring us wine glasses and a set of new pots and pans. Meredith was completely disinterested in our concerns. They did the absolute minimum to satisfy us. Their position was, what is unsatisfactory to one person is perfectly fine to another, and “luxury accommodations” are a matter of opinion. They refused to refund any of the $7600. To date, we have not even received our cleaning fee, even though we left the house much cleaner than we found it. Lastly, it deserves mentioning that we posted a review on The Lookout listing but Meredith has not made it available to the public. In fact, the last review of The Lookout is from March 2022, and the reviews that have been posted are only positive ones. Please heed our warning and do your due diligence before renting from Meredith Lodging.

This company is horrible to deal with. They have a buyer beware refund policy so definitely e very careful of renting from them. They will keep 30% of your booking including taxes they don’t pay to the government and fees they don’t pay for cleaning services and pet fees etc. They are a complete scam company.

Very, very poor company to deal with. Do NOT deal with this company in any manner. Made reservations for a stay on the Oregon coast and due to unforeseen circumstances we had to cancel. We requested a cancellation within the stated timeframe and they refused to process it and then stated we contacted them after the stated cancellation window, which was completely false. Numerous phone calls and emails ended up going nowhere and one agent ended up yelling at ME for wanting to cancel. After that phone call they stopped communicating with me. I ended up approaching my bank and provided them with copies of the contract and cancellation policy, proving that I was working within all of their guidelines, and my bank was able to reverse the funds that we paid to Meredith Lodging as they agreed that it was fraudulent they were keeping our money. We later received an email from Meredith Lodging saying they would not dispute the refund and “weren’t we very happy with their wonderful service”??? That was appalling as we had to fight tooth and nail to get our deposit back and there was NO service from them. So heads up people - you can always approach your bank with your proof of fraud and they can reverse the funds back to you. Takes a little bit of work, but you don’t have to deal with Meredith Lodging. Once again, avoid this company as they are a sham for a business. If you are a property owner, do NOT approach this company to manage your property as they will screw you over too. Meredith Lodging will not find a reservation under my name, so no need to get a response from them that they can’t find my reservation to try and work with me. Nothing they say will ever get me to deal with them again. Beware! If I could give them negative stars I would have.

We arrived for the Christmas break and discovered quickly that ALL the faucets had salt water coming out of them - including the filtered water faucets. There was dog poop in the corner of the living room; the fireplace didn't work, the hot tub stopped half way through our trip and well, the list goes on and on. They know exactly what our issues were and have offered no recompense, sympathy, help or anything. DON"T rent from them.

To Meredith Lodging, You say that you credited me 2x but I can't find a credit anywhere. Can you please tell me what these credits are and where/what credit card I can find them? UPDATE - I called your company today and spoke to Loren. I have not found any credits to my credit card that was used. She told me that my booking fee was credited back and then another credit for $50 extra. Really??!!! If u were willing to give me a $500 credit towards lodging with you again ( which is useless to me), then why not give me a $500 refund on my stay that was horrible? I spent almost $2000 for 2 days of lodging at a crappy place ( nothing like your posted pictures) and all you will refund is a lousy $200? BTW, Loren couldn't find where your supposed credit went back to me so now she's referring my case to "Julie". She took my information (again) and said Julie will have to look into it and get back to me.