Meredith LodgingReviews of meredithlodging.com

My family booked a reservation last Thanksgiving. I was contacted a day prior to the booking and the representative stated that the booking was no longer available because of "robberies" in the area. Then another representative told me it was because of a plumbing issue. I was offered alternatives (still near the supposed robberies lol) with less rooms and no ocean view. Needless to say this was infuriating and quite obvious that the owners decided to use the property. Not only did I have to fight to get refunded but they said I would need to pay the 30% cancelation fee. Obviously I didn't cancel and so I shouldn't have to pay for their incompetence. I was not offered any compensation for the trouble or any future credit. The really crappy part is I had family that had flown in and we had no where for them to sleep... I will never again consider this company and will continue going out of my way to warn others unless meredith decides to make this right.

I’m extremely disappointed with the customer service from Meredith Lodging. I booked one of their properties for a special birthday getaway, only to be informed, after the cancellation policy had passed, that the oven wouldn’t be working. Since our trip included baking a birthday cake and cooking a special dinner, this was a huge issue. Instead of offering a fair resolution, they refused to refund my deposit and suggested I ‘rearrange’ my vacation plans to work around their broken oven—using hot pads and a toaster oven instead. I spent over $1,000 for 2 nights with every intention of cooking all of meals onsite. This is unacceptable customer service, and I want others to be aware before booking with this company!

This place was a complete joke . When we got to the rental and ended up seeing blood on the sheet in a bedroom it made us sick wondering how they can say they cleaned it and or charge so much. We took photos and sent it to the company and what we got was a email after our stay in response stating they would refund half of the cleaning deposit. So they admitted they didn't clean the unit to the company's standards or even normal health standards leaving blood on a sheet. After trying to reach a reasonable resolution Tracy responds with our decision is final. Well Tracy what we were trying to work out with your company to make it a acceptable resolution instead your losing a customer and I hope others read this before they stay with your company. No body offered to send a cleaning crew out as nobody responded until after we checked out.. I sent a photo of the blood sheet and I was completely disgusted in how I was treated when finding blood on a bedroom sheet at a place you control and your housekeeping team didn't clean.. a refund on 100 was a joke to offer for finding blood and a 10 percent discount on a future was a waste of time as I was disappointed and disgusted with the first stay. That has never been made right . I requested half my money back and a future stay on you to show me how you guys hold yourself to cleanliness.

Renters beware! I rented a Meredith lodging property through Airbnb in 2021 for 2 nights to attend a family member’s baby shower. Everything seemed fine (it was an older cabin in Sunriver, a bit rundown but it was very cost effective). It’s important that I first point out ALL our communication had been via text, nothing through the app whatsoever. The person I texted with was very polite and kind ahead of and throughout my whole stay. Fast forward to a year later when I attempted to rent my next Airbnb while I was stuck out of state. Nobody would rent to me and I finally had a nice host tell me I have a terrible rating on Airbnb. Apparently Meredith Lodging had sent me a message via the app asking about some Marina passes. I did not use these passes during my stay, in-fact I don’t even know what these passes are for. But instead of contacting me via the communication channel they had utilized originally, Meredith Lodging decided to retaliate against me and tank my guest rating on the Airbnb platform. Airbnb has indicated they cannot remove the rating and Meredith Lodging has indicated there’s nothing they can do for me either (and frankly it seems they don’t care about what they did to me every time I’ve attempted to rectify directly with them). I made an attempt this year to rent from Airbnb again (4 years later) and the host said they will not rent to me because my guest rating is very low from this one rating from Meredith Lodging. I’m an extremely responsible person and this whole situation has been very stressful as I’ve attempted multiple times to rectify it. I’m unsure why Meredith Lodging didn’t contact me via text or phone since that had been our ONLY form of communication before they took these retaliatory measures. I would avoid this company at all costs and I make sure to spread the word to everyone I know so that nobody else has to experience what I’ve experienced. I hope this review helps others avoid this type of stress and headache!

EDIT: these scumbags are lying about the maximum number of guests. Their listing on their own website states a maximum of 6 guests which includes two children. Airbnb also states infants shouldn’t count towards the guest maximum, but that’s beside the point. Don’t count on this immoral company honoring your reservation when you show up at the property. Extremely dishonest and immoral short term rental company. I booked a weeklong stay at one of their Palm Springs properties and was upfront about the number of guests. I have always been transparent with Airbnb hosts and have a very high guest rating on the platform. The number of guests allowed in the property was clearly documented on the subsequent Airbnb reservation, and their own property description in fact states two people were allowed per bedroom plus two children (for a total of six people). A day later, they claim that I had gone over the occupancy limit, and then attempted to rudely argue semantics with me despite their own property description running contrary to their false claims. Basically they acknowledged that it was wording error on their part but then refused to cancel the reservation on their end because they knew they would be subject to Airbnb penalties. Airbnb clearly also states that hosts are not allowed to discriminate based on the number of infants. Their motivation I suppose was to try to extort me for more money, as they then conveniently "recommended" that I book one of their other properties for more than double the price. After refusing their outrageous alternative, they still refused to cancel the reservation, and I have since reported them to Airbnb support for an egregious breach of contract.

This review has nothing to do with any of there properties I've stayed at. I've always had a great time and have never had any issues. This is solely about there customer service. Without making this super long it started in August when I booked a property for a trip in October. I ultimately ended up using there one-time courtesy date change and had my stay in October changed to December. First I messaged them which I received a response back fairly quick, but then nothing. Unsure how to proceed I eventually called the 800 number listed on there site. That was a total mess. Not sure where there call center is outsourced to but I could not understand the guy trying to help me. I felt bad cause I probably said "what?" like 50 times. After that fiasco, they never changed the date for when the 2nd half of the deposit comes out of my account. Expecting it to come out in November, it came out a couple weeks ago in September, coinciding with the original October dates I had booked. Last week I decided that I wanted to stay at the property an additional 3 nights in December, on top of the 5 nights I already have booked. Because of my poor experience with messaging and calling I decided to just go ahead and book the additional 3 nights online. This turned out to be a big mistake on my part, cause now I have 2 separate reservation for 1 overall stay. Since I booked 2 separate reservations for 1 stay I'm basically paying a bunch of fees twice, cleaning fee, hub fee, etc. This is my fault, I agreed to the terms and conditions. I messaged them on Thursday last week. I inquired about possibly having some of the those fees waved that I'm essentially paying twice for, which they weren't willing to help me out on. Again, it's my fault. Now the 1 thing I asked when I messaged them. They never answered. I actually messaged them again later that day and it's Monday now and still no response. Am I going to have to worry about a cleaning crew showing up at the property halfway through my stay because there going to see it as 2 separate reservations? Is my door code going to stop working halfway through my trip? These are the things I want answered, which doesn't seem to hard. At least stir me in the right direction. Should I wait until the trip gets closer and call one of the locate offices? I have no clue cause no one will get back to me. Overall it's been a frustrating experience.

Booked a cabin for my Wife's birthday. We have always used Meredith and they were great up until there was a problem and then everything fell apart. We got to the cabin, which was infested with spiders. Called Meredith and they said they would send someone out to fix the issue. The next day, we took off, came back, and some of the spiders were removed. We still counted north of 40+ spiders in easy-to-see areas. Called them up, and we were ghosted for two hours being told the lead was on the phone, or lunch or busy. So, knowing we weren't going to get a response, my wife and kids decided they didn't want to stay in the house with all the spiders, and not knowing the species, we left hoping for them to be reasonable and refund us the two other days that we were not staying for. We were told that they did what they were supposed to do and would not refund the money. I asked for the contract, and they have ghosted me ever since. Do yourself a favor and go with someone else. They aren't worth the heartburn if something goes wrong.

We rented an expensive property in Brasada Ranch and had an awful experience. The property was dirty upon arrival, moldy food in the trash, food on the towels, hair covering the bathroom floors and poorly made beds. I contacted Meredith Lodging and they offered me a $100 credit for the cleanlines (funny thing was that we paid a $300 cleaning fee… 🤔). The AC went out as well and it took 3 emails and 2 phone calls for them to get anyone to even respond about it getting fixed. It was out for 2 days and they offered me a $100 credit for that. The furniture in the property was also awful, mismatched and sparse, it felt like a college rental house. It wasn’t anywhere near what we expected for an almost $700/night property. I asked to cancel my stay when the AC was out and they refused to refund me. This rental agency is a scam. Do not rent from them!!