Dianna D.
No Kitchen Sink!
We just returned from our stay at Dock of the Bay 308, and I'm sorry to say we will probably never stay in another Meredith Lodging property again. Our struggles started with the customer portal not submitting our payments. We finally figured that out after 3 calls to customer service and confirmed out trip. When we arrived we discovered the dishwasher, garbage disposal, and kitchen sink were all out of order. I can understand the disposal and dishwasher not being repaired in time if the issue was recent, but the kitchen sink?? That should be considered essential. How on Earth are 5 people supposed to cook and clean without a kitchen sink? It was awful. Also, there were posts everywhere about starting a load of laundry before we departed, but our place didn't have a washing machine!! I did give two stars because the location was amazing and did have a wonderful view.
Response from Meredith LodgingSep 2, 2020
Hi Dianna, I am so very sorry about the plumbing issues in the home. This is inexcusable! The Customer Service agent who received your message, immediately started working on getting a plumber out right away. The job was beyond our maintenance teams' ability to handle. Looks like our agent then either could not get through to you or dropped the ball in letting you know she was working on it. Unfortunately, we are at the mercy of the local vendors and their overbooked schedules here at the coast. The plumber did not make it before you checked out. Our lack of communication with you was due to the fact that we were flooded with calls, emails, voicemails - with not enough staff to keep up. NONE of this should have affected you and I am so sorry it did. I am working to catch up on missed online messages and reviews and sent this along to our Guest Relations agent. She left you a message last night. Please, consider calling her, at your convenience, so we can do something for you. Again, I am very sorry that your stay with us was not the relaxing time it should have been.



