Meredith LodgingReviews of meredithlodging.com

**EDIT** 9/9/2020 Thank you Meredith for taking care of this situation and doing what is right. The representative who contacted me was extremely nice and considerate. She made the necessary changes and was able to do a price match for the same date in 2021. Thank you again Meredith Lodging! (Linda Falk & Michelle Powell) I made a request on May 5th via Meredith website to cancel due to COVID. I did not hear back for a few weeks and I understood as businesses were closed etc.. After a few weeks of no contact, I did contact Meredith on their 1-800 number (left three voicemails) and reached out via email/ website comments a few times and did not hear back until second week of June, which was now less than 30 days from our check in. (Linda Falk & Michelle Powell)

I am currently renting from Meredith Lodgng. The house is nice,but there is no 24/7 service, and no number to call where you can talk with someone if you have an issue. I arrived an planned to work while here but the internet password was unavailable. After spending hours on the phone Saturday, Sunday, and today I still do not have internet service. Since phone service is limited I cannot use my hotspot for work. The solutlion by Meredith when I did reach a human was to hop onto the service of the house next door. It works intermittently since signal is weak. As nice as the house is, I will never rent from Meredith again. I cannot even reach a human to tell them the refrigerator ice machine does not work, and the toilet runs in downstairs bathroom.

I have never experienced such bad customer service as at Meredith Lodging. I called 3 of their numbers trying to get a hold of a live person online. No one answers the phones and you are put on hold forever. I wrote several emails and the lady who called me back could barely articulate a sentence. Seemed like a 3rd grader. All I want to do is pay my balance but they are making it very difficult. We will not rent from them again. These are very questionable people with the worst customer service.

FRAUD FRAUD FRAUD!!! Shady business do not rent from them!!! We booked a house via VRBO, Meredith Lodging canceled due to COVID-19 and will not refund the money. We cannot get a manager on the phone, instead they have someone email us to pay an additional $2000 for a future stay. We found another house of VRBO and thought we could use our credit to that house, wrong, only Meredith Lodging. It is their policy: No refunds or compensation will be given if the Property is unavailable (or if it is available but difficult to reach) for any reason outside of our control, including but not limited to adverse weather conditions, natural disasters, mechanical failures, acts of government agencies, or utility outages. We advise our guests to obtain appropriate travel insurance. In addition, for any unforeseen circumstance Company reserves the right to relocate guests to another similar property, cancel the stay, or issue a credit for a future stay. Pretty much we can cancel for any reason, move your date for any reason, and we do not owe you a refund. This is not readily apparent on the VRBO website. Guys use AirBnB, as a consumer at least you are better protected!!!

Since posting the below review, i have found resolution to my issue. The COO of the company contacted me and provided me with a respectful and timely correction in the result of a full refund. I was very appreciative to finally have a positive interaction with Meradith Lodging staff. He assured me that my experience would be taken as an opportuntiy to train his staff. I am disappointed it took speaking with the COO of the company to get this resolved, but i appreciate his efforts and the positive and respectful interaction he gave me. Hopefully his communication skills and leadership will be passed down to his team. This issue has been resolved and ended with a slight hopefulness in this company moving forward. The leadership this company has, gives me hope! THE WORST COMPANY I HAVE EVER BEEN IN CONTACT WITH! BEWARE! BEWARE! BEWARE!!!! The "policies" that this company holds state they can CANCEL ENTIRELY, CHANGE DATES, or MOVE HOMES AT ANY TIME, for ANY REASON without ever issuing a refund. They state that despite their ability to cancel due to Covid-19, they would only issue a "future stay credit" despite the fact that there is no other weekend in the next year that we can make the 8 hour drive on a holiday weekend ( memorial day) and the other dates they offered only included week days, or winter month stays and no other holiday options. Additionally they stated that any other weekend that we could make work would be charged additional fees and costs on TOP of what we have already paid!!!! We pleaded with them that if we could make another time work, we would have but it is not possible with my husbands job and we kindly asked for a refund. They refused. They stated no matter what they would not issue a refund and could not guarantee that if we did book a different weekend that they would not continuously cancel or move our reservation AND HAVE NO OBLIGATION IF THEY DID KEEP CANCELING TO EVER GIVE US OUR MONEY BACK. THEY ARE STEALING PEOPLES MONEY WITHOUT CONSEQUENCE. We booked through VRBO, and did not agree to these outrageous and unethical policies of Meredith Lodging, nor would we EVER agree to those terms. We are currently working with VRBO to get a refund and will continue to take legal action if Meredith Lodging continues to rob us of our money. NEVER BOOK WITH MEREDITH LODGING AS THEY WILL FIND A REASON TO CHANGE OR CANCEL YOUR RESERVATION AND NEVER GIVE YOU MONEY BACK. SO ILLEGAL AND SO UNETHICAL!!!!!!!

Our experience is the same as many that have complained! Our contract states thirty days to cancel the reservation but Stephanie from ,Meredith Lodging said we needed sixty days! The lock down had not happened yet. The only reason we canceled was because of the pandemic. Not sure why our reservation was not under the policy of the Covid -19. Shame on VBRO for renting houses through this company! And shame on Meredith Lodging for stealing our money! Meredith Lodging rents properties at the coast .. beware renters!

Unethical , don’t return calls , all other rental companies have followed suit to not charge the booking fee if you need to cancel due to Covid. We had rented several houses for our sons wedding all through different sites. This is the only one that didn’t work with us to rebook fir a different date and charged us a lot ! Would not use them again !

Horrible Cancelled because of pandemic..still charged booking fee and cancellation fee....shame on them for collecting fees...i wont be back...